Get to the top of the directory by claiming your business!
Castle Maintenance Furnace Cleaning Calgary

Castle Maintenance Furnace Cleaning Calgary

Claim Business
3.5 Google Review
2432 48 St SE, Calgary, Alberta, T2B 1M4, Canada
(403) 250-5172 www.castlemaintenance.ca
Read our review guideline

Write a Review

Loading…

Write a review
Be the first to write a review.

Google Reviews

Refresh Reviews 3.5


Nov 28, 2018
If you have a Carrier furnace then hire someone qualified to do maintenance as Castle has no idea what they are doing. Darren actually came in, couldn't get it running but ordered a part, came in 2 days later to install said part, and it still didn't work. He actually called another furnace maintenance provider on our behalf and had them come in to fix it as he didn't know what to do. Obviously we were left with the bill. As a contractor he should tell you upfront if they are qualified for the job. We were left without heat for 5 days in late November while my wife is 8 months pregnant. I spoke with Kristian, the manager, on Monday to talk about compensation for their inability to do the job. He said he would call me back that night or, at the latest, Tuesday morning. It is now Wednesday with no word from him so I am forced to warm others to stay away while I give Castle the lowest rating I can.

Sep 15, 2018
Completely amazing and down to earth staff! An amazing experience, they will be the only call we make from now on!

May 3, 2018
Used this company last year, had them come out and do the works. Guys were friendly and efficient. Company called at least once a week throughout the winter. A little annoying, but given that I enjoyed their service previously I politely reminded the caller each time that I would like to be contacted in May. Booked service, but due to a family emergency had to cancel, husband phoned a day ahead and left a message requesting a call back to confirm cancellation. Didn't receive a call, so I contacted the company later in the afternoon as I was concerned they might send a truck out- didn't want to waste their time. The man I spoke to was beyond rude. His response was blunt and hostile. He made it very clear that he was irritated that we needed to cancel, and when I attempted to explain the reason he cut me off and with a very sarcastic "Uh huh. Yeah. Well, you're off the schedule". That was the end of that conversation, but I was upset enough that I called back and asked to speak with the owner. Was told by the same guy I was speaking with earlier that the owner was unavailable and could he help me with my problem. I explained that I was calling back to take issue with the way I had been spoken to and that I had only called back in the afternoon because I had not received a call back from the morning. He said "Well, I'm busy. You cancelled. I had other work scheduled around you, and you rescheduled this service once already." To which I replied "Yes, with several weeks notice." I realize that customers needing to reschedule service can be annoying, and I'm sorry to have inconvenienced Castle Maintenance. But the fact of the matter is that these things happen in a service industry, and I didn't cancel lightly. Perhaps they should consider instituting a booking fee so that they're covered in a situation like this. Not sure if that would help to diffuse the hostility, but I would gladly have forfeited a service deposit if I could have had a different experience. Made a bad day much worse. And I wouldn't have bothered to write this if I could have resolved this with a phone call.

Mar 17, 2018
My old furnace quit on a wintery Friday evening. “Just great” I thought. Phoned their emergency number and a very professional guy answered immediately and walked me through a relight of the tricky pilot and gave some helpful advice, all at no charge. Pretty impressive. They had serviced and cleaned the furnace for me a few years earlier as well and were great. Thanks very much.

Mar 15, 2018
I used Castle a bunch years ago with a renovations company I supervised for and they were good, but as sometimes happens with small businesses quality can come and go. Christian gave me a quote for the work but when his guys showed up they were missing a ladder to get onto the roof and clean the dryer duct (which should be a standard thing on the truck.) Christian told me is was no problem they would return for it. I paid for the bill on the phone before they returned just as a courtesy but when they returned and did the roof vent he charged me extra and above $80 extra for it which wasn't the end of the world except he charged me without even calling me. Just charged my card and no receipt. Found out about it on my next visa bill. This is fraud, I confronted him on it and he made excuses and said their would be no refund. There are much better duct cleaners in town then these guys!

INDUSTRY BLOGS

Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

#whiskey #smithville

Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

Grain Games: The Whisky Character Playground

#whiskey #smithville

Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

#whiskey #smithville

While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

Smithville Whiskey

The Earliest Instances of Whiskey in World History

#whiskey #smithville

The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

Smithville Whiskey

The Art of Distillation: How it Shapes the Flavour of Whisky

#whiskey #smithville

Hello, whisky enthusiasts! Today, we're embarking on a spirited exploration of one of the most significant steps in whisky-making: distillation. We'll delve into how this intricate...

Smithville Whiskey

Whisky Wonders: An Expedition Across Regions

#whiskey #smithville

There's a world of difference between sipping a peaty Scotch, an earthy Irish whiskey, or a sweet and smoky American bourbon. These variations are not merely due to the distilleries'...

Smithville Whiskey


Own this business?

Claim Your Business
• Update your photo and information
• Get notified when reviews are posted
• Respond and manage your reviews
• Select badges and keywords

Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm Today
Fri:8 am - 5 pm

Cleaning Near Me

Magic Stitch & Dry Cleaning

Magic Stitch & Dry Cleaning

1830 52 St SE, Calgary
Beyond Cleaning Services

Beyond Cleaning Services

132 Erin Cir SE, Calgary
A-Max Cleaning Services

A-Max Cleaning Services

623 55 St SE, Calgary
Calgary Duct Cleaning Services

Calgary Duct Cleaning Services

224 Forest Way SE, Calgary