Individual Dry Cleaners Ltd

I have gone here for years and had perfectly adequate results for a reasonable price.

Normally, I don’t really write reviews, but I want to save others the pain of dealing with this business. I wish I could leave less than one star. I normally take my dry cleaning to a different cleaner, but since moving I decided to try somewhere closer. This is the second time I used this dry cleaner. The first time, I was surprised at how expensive it was to clean one suit, but I went back because I didn’t want to drive farther. That was a big mistake. Last week I took in two suits (each two pieces) and one dress. I was told to come back on Thursday to get the five items. I received a call on Tuesday or Wednesday saying that they couldn’t get some of the marks out of one suit. They asked for permission to do a wet cleaning on it. I asked if that was safe on linen. The woman couldn’t answer me, but said she’d ask later. I asked if it was going to get the stains out (since this was another $15.00 or so on top of the original charge for the suit to have this done). She said she couldn’t guarantee it. I asked why I would get it done then and she said that it would very likely get the stains out. So, I told her to proceed if it was safe on linen. I arrived at the dry cleaner on Thursday to pick up my order. But only three pieces were ready. The woman then called to see where the linen suit was and found it was still at the plant. She then told me that the plant claimed to have talked to me and told me that it would not be ready Thursday. This was not true. I was not told on the phone when I gave them the go ahead for further cleaning and I never received a second call. She then wanted me to pay for all five pieces. I told her I didn’t think I should have to pay for the suit that was not ready as I would have to return yet again on a separate trip just to pick it up and in any event I would not pay for it until it was in hand. So she rang up the other three pieces which came to $43.52. Then I left thoroughly annoyed that I would have to return to the nightmarishly busy parking lot at Fairfield Plaza yet again. I returned the following week and woman found the suit. She said that “oh yeah I remember you. The owner said you can’t leave with the suit unless you pay.” I told her that I was disgusted that I had to pay given that I was never told that the suit would not be ready and had had to return. She then told me that it was actually her who had called me and that she always follows a script when she calls about additional cleaning and that in that script she always tells people that it will take longer, so she definitely told me that it would not be ready then. I told her that I was not told that it would not be ready. She said that she would have told me because she always does. I asked her if she was calling me a liar and I told her that I had never been treated this way before at a dry cleaner. She said that she was not calling me a liar but that it was a “misunderstanding.” She then asked if I would be paying or leaving my suit. Naturally, I had to pay because I was not going to abandon my Brooks Brothers suit to live out the rest of its life in that miserable hole in the wall. The one suit came to $39.38. That is the most expensive bill I’ve ever had for dry cleaning a single two piece suit. I asked her if the marks had come out and she sneered “yes, everything came out.” I told her I just wanted to pay and get out of there because it had already been a huge waste of time and I was in a rush. I told her that I’d be leaving a review online. She didn’t seem to care. I paid and left. The marks did come out of the suit, however, I won’t soon forget how rude, dishonest, and expensive ($82.90 for five pieces) this dry cleaner is. Never again.

I have used these guys several times to clean jackets and dress shirts. No issues.

Efficient, friendly, seems fairly priced.

Worst cleansing experience ever! The cloth we got back even has bugs in it!!! And the sweater was not fully cleaned. Will NEVER come back