Extendicare - Laurier Manor - Home Nursing - Ottawa, ON - VerView
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Extendicare - Laurier Manor

Extendicare - Laurier Manor

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2.5 Google Review
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1715 Montreal Rd, Ottawa, Ontario, K1J 6N4, Canada
(613) 741-5122 www.extendicarelauriermanor.com
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Refresh Reviews 2.5
Nov 12, 2021
I can not say enough about this home. My mom has been living here for 8 years and she receives excellent care. The staff is incredible, very skilled and dedicated in their jobs and they treat my mom with such care and kindness. They have a nice background garden which is great for summer visits. The food is freshly prepared and there is always a number of options. The activities staff work hard to run events and engage with the residents. I highly recommend the Laurier Manor.
Jul 14, 2022
Extendicare Laurier Manor Team are wonderful and Professional Team.Starting From the Managements,Receptionists ,Nurses PSW,Dietary AIDS,Housekeeping ,This Team Deserved Five*s .Because of their hard-work and their professionalism .Laurier Manor Team is best team. The team are very respectful,Caring, May God Blessed all the Team of Laurier Manor in Jesus Name.Amen.
Nov 28, 2021
When my mom first arrived 5 years ago or so, i was surprised by the home. It was so different than mom’s assisted living home. Since the pandemic Laurier Manor has really made positive changes with cleaniness and processes with communication to family members. The home is old so it does have the feel of a hospital, but the staff are what makes this LTC a home. The PSWs on the 4th floor are caring and so hard working. My mom can be a complainer but she really likes the staff. I am so glad she is happy here.
Jul 6, 2022
Before I start, I feel that I should point out that many of the problems I witnessed here are probably indicative of deeper systemic issues which likely cannot be addressed without a complete overhaul of the elderly care system. I found that in general, staff seemed to be harried and overworked, which contributed to what I feel was an attitude that bordered on indifference to the suffering of residents. In fairness to the staff, the ratio of residents to RPNs or RNs is about 25 to 1, which, although completely insane, is also typical across the industry. No-one can possibly effectively manage 25 high-needs residents in that environment. One major problem, which is absolutely inexcusable, is what passed for food there. When my mother entered the home, she was already barely eating anything, and required someone to sit with her to help feed her. The food was, to be blunt, completely revolting. The food I give my cat looks better. Her health was already precarious at that point, and given what was put in front of her, it's little surprise that she began refusing food entirely. Perhaps it was simply her time; she was, after all, 88. But the food certainly didn't do anything to slow her rapid decline and and death, about one month after she became a resident there. Seriously people. Fix your food. I cannot describe to you how nauseating the few bites I sampled were.
May 3, 2022
Nothing has changed, still a one star (less). I call mom and she cries at how lonely she is, left in a room with little to no conversation. I send flowers monthly and on more than one occasion I have had to track the flowers down. Once the box was simply put in her room and left in the box, no assistance to remove the box and place flowers into the vase. It haunts me that this is how her life will end. Sadly my mother is stuck in this LTC Home, POA will not agree to change homes. The atmosphere is horrific, it is very loud, staff set a/c temperature in my mothers room (closet) for their own comfort and mom freezes, food is not edible. This is a hospital setting with no lounges that replicate a home, no couches/chairs/comfortable sitting areas for visitors. My mother may be elderly but she is capable of conversation, humor, and needs companionship of others. She is stuck on a floor of residents (treated like patients) that can not feed themselves, communicate etc. She should not be allowed to live on a floor with such high care needs. She will deteriorate fast in this environment and a LTC facility should know to place residents of similar needs together on same floor. Do NOT subject a loved one to this type of life. My siblings and I are heartbroken that this is how my mother's life will end.

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