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Arbour Creek

Name: Arbour Creek
Address: 2717 King St E, Hamilton, ON, L8G 4X3, CA
Telephone: (905) 573-4900
Price range: $$$

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3.8 Google Review

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2717 King St E, Hamilton, Ontario, L8G 4X3, Canada

(905) 573-4900 thomashealthcare.com/residences/3/pages/11.html

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Carm Eaton

Aug 11, 2018

Don't send your loved ones here. Until they were taken over by the new company this was a wonderful place but since the takeover care has gone down considerably. My mother was a resident for a few years when the Thomas Group owned the place and received excellent care. When the new owners bought the home the level of care dropped far enough that the Ministry of Long Term Carm had to step in. When my mother passed away we were given 24 hours to remove all of her possessions or we would forefit them. That not being bad enough it was 5+ hours before she was pronounced and her body was removed from the room. During that time we were expected to pack and remove all her furnishings and personal items with her body still in the bed and NOT even covered. We asked if there was someplace she could be left to rest outside of the room and were told 'no that is not their policy'. This meant that while trying to pack all of her personal items she was laying in her bed where she died without so much as a sheet to cover her. It was over 4 hours before the doctor arrived to pronounce her dead and then 2 more hours before the funeral home came to pick her up. Within the 6+ hours not one staff member even expressed condolences to our family on her passing and she had been there over 3 years so it wasn't like they didn't know her. While she was there her health deteriorated and she required a great deal of care, most of which she didn't receive. I wouldn't recommend this place to my worst enemy let alone someone I cared about.

onjay tom

Jun 5, 2018

Quite new about 15 years old very clean .A place for your loved ones to live in care

Judy Delacruz

May 14, 2018

Yana Kissova

Jun 21, 2016

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