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Extendicare West End Villa

Name: Extendicare West End Villa
Address: 2179 Elmira Dr, Ottawa, ON, K2C 3S1, CA
Telephone: (613) 829-3501
Price range: $$$

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2.5 Google Review

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2179 Elmira Dr, Ottawa, Ontario, K2C 3S1, Canada

(613) 829-3501 www.extendicarewestendvilla.com

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Refresh Reviews 2.5

Don Nafe

Jun 26, 2018

I have mixed feelings about WEV. The staff who have worked with my mother, mother in law and another relative have been incredible. But the truth is they are understaffed and as a result the response times for assistance can be unacceptably long and the quality of care does suffer as a result. There are some house keeping issues like missing clothes, rooms that could be cleaner and broken furniture that need to be addressed but there too, the lack of adequate staffing plays a big role.

Barb Duff

Jan 15, 2018

My Mom spent her last years at the West End Villa. Most of the staff are caring and compassionate. It's a difficult time of life but I have to say that Mom appreciated the staff. They have a WONDERFUL activity department and I do not believe that you could find a more organize and active program...thank you!! The residents attend 67's hockey games, outings to see the Christmas lights, the Tulip Festival and regular restaurant trips. Mom was doing something almost every day and if she didn't attend something, it was her choice not to go...outings at least 2X a month. Music entertainment at least 2X a month. At least it seemed like it was this often because Mom was always on the go! Regular church service and and non-denominational service. Reverend Sam is so caring. She buried Mom for us...Mom loved her...as does the other residents!! Don't judge the whole establishment by the actions of a few!! I've watched a staff tuck my Mom and her room mate into bed every night that they worked and give them a kiss on the forehead goodnight. I've watched staff sit and comfort someone who was so confused , they had no idea where they were. There are some wonderful people there...when their families are not!!

Diane Hokum

Jun 5, 2018

Care at most times is absent. Waiting over 40 mins for psw to come. Staff complaining to my mom about the care they have to do for her. Well sorry if u came within 10 mins or 15 after bell was rang you wouldnt have the mess. I would not recommend this place to anyone. We have had nothing but issues in short 4 months ..looking to move my mom.

tina colonnese

Dec 9, 2017

a friend's mother spent the last years of her life there, and she had nothing but wonderful remarks about staff; given the fact most facilities are doing more with less staff and less money. I myself have worked in long term care for 15 years

Gail Penn

Oct 19, 2017

So do not recommend bringing someone you care about here!

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