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Douglas Homes Ltd

Douglas Homes Ltd

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1.0 1 review
4101 19 St NE, Calgary, Alberta, T2E 6X8, Canada
(403) 717-0505 douglashomes.net
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24 days ago

Warranty

I purchased a townhouse from Douglas Homes in Cobblestone Creek. During my six-month walkout inspection in May, I reported a concrete problem with my garage apron. Months later, the issue still has not been repaired under warranty. The warranty team has repeatedly postponed the appointment, while the concrete contractor has told me several times that he was “coming today,” but never showed up. There has also been poor communication when appointments were cancelled or postponed. I understand weather and scheduling issues can happen, but this level of delay and lack of communication is very disappointing. I expected much better from a new-home builder.
I purchased a townhouse from Douglas Homes in Cobblestone Creek. During my six-month walkout inspection in May, I reported a concrete problem with my garage apron. Months later, th

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Oct 24, 2022
If you're thinking of purchasing a home from Douglas Homes, think twice. My wife and I took possession of our house in February 2022. Nearly 10 months later, we're still waiting for our parking pad and shower glass. There are issues with our siding, hardwood floors and gutters. We've brought up these issues with the warranty coordinator and the site super Greg, but no one seems to care. We're frustrated by the lack of communication and the inability to meet deadlines.

Feb 8, 2023
After I post this review on Douglas , they disallowed me to be the owners' agent to punish the owners who do not speck English. Poor quality from A-Z, stairway nosing and railing not properly installed causing owner a broken arm, flooring chipped out and squeaking, paint spotted, rough and peeled, granite chipped, furnace air vent reversed, many windows leaks, soffit folded up and wrinkled, lack of insulation causing cold air and moisture and water coming out from soffit, floor squeaking, facia waving, eave trough leaking, fireplace scratched, bathtub cracked and leaked again and again, door can not be fully closed, door chipped, cabinet damaged, siding hardboard not painted properly, basement ice frosted walls, and they made appointments after appointment , lots of time owners took time off , but nobody show up , sometime they came for 15 minutes they made owners took half day to one full day. It took them 12-13 time to fix the door of the flex door and still not fixed, and it took them about 10 visits to fix the leaking windows and the issues are still not fixed. When they came to do repair they damaged other items in the house and refused to fix. They made promises and then did not fulfill it , they made owners to sign paper without allowing someone to translate to owners and then did not provide a copy to the owners, and more... I am the agent for the owners, and feel very bad and sorry for the owners.

Mar 22, 2022
Our experience with Douglas homes has been absolutely amazing! The realtor Roberta and the area manager Derk were fantastic from the start to the finish of our process. Every step of the way with every Douglas homes team member has been a great experience, they were honest professional and genuinely cared about our experience. We recently had our 2 month walk through with Jason, he went above and beyond our expectations to make sure we were happy and comfortable, took the time to go over every question we had about anything in the house. We absolutely love our new home! Thank you again to the Douglas team for helping make our dreams Come true!!

May 29, 2020
I built a customized home with Douglas Homes over the fall/winter of 2019/2020. The design team was excellent and worked with me to make sure I hadn't overlooked any details. They brought up things that I would have never noticed until I'd moved into the house, and I appreciate the thought they put into how I could live in the space we were creating. My custom requests were dealt with professionally and in a timely manner and I know that the team at Douglas Homes was equally as invested in the construction of my home as I was. My move-in was scheduled at the peak of the COVID-19 pandemic, and I was so pleased that Douglas Homes was still able to accommodate the turn-over. The quality of the design and construction was top notch, and I appreciate the commitment to quality from all staff members. I would certainly buy again from Douglas Homes!

Jun 16, 2021
Have owned a Douglas Home for 2 years. Did not need or request the 6 month or 1 year service visit as the quality of the build was so exceptional. I had a minor warranty issue today and Michelle and Jason co-ordinated a same day response and took care of the issue before the afternoon was out. Very positive experience through the home buying process and post purchase care. Would definitely recommend.

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