NewSound Hearing Centers - Hearing Aid - Round Rock, TX - VerView
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NewSound Hearing Centers

NewSound Hearing Centers

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4.4 Google Review
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1901 Town Centre Dr #130, Round Rock, Texas, 78664, United States
(512) 991-4607 www.newsoundroundrock.com
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Apr 20, 2018
From the first time that I walked into the New Sound Hearing Center office, I have been impressed with the friendliness of the staff and their concern to help me address my hearing loss. Molly Thrush was my hearing specialist and answered all of my questions while Pam Wallace handed all of the insurance (admin) related stuff for me. Both were quite patient with me with all of my questions and in explaining all of the options that are available to me. The hearing tests/exams were quite comprehensive. Where this really pays dividends is when it comes to their ability to program the hearing aids to exactly what the individual needs. Molly’s attention to detail was spot on. She showed me how I could “fine tune” my hearing aids (using the mobile phone app) to the environment I was in. It is really remarkable what adjustments that I can make to them which really helped me regain what I been missing from my hearing loss. The subsequent checks they do in the weeks after you get your new hearing aids was great. You can tell that they care about your hearing and want this experience to be a pleasant one. I look forward to working with then in the future for all of my hearing related needs.
Sep 27, 2017
Buyer beware! I cannot begin to list all of the problems that I've had with this particular facility but the biggest complaint is I'm probably going to have to get a lawyer to get my money back from these people. It has been two and a half months since my insurance carrier "Blue Cross Blue Shield" caught an overcharge from this company of $2,300. After Blue Cross Blue Shield contacted this company and told them that the original hearing aids they charged me for we're not the hearing aids that I received and I was only to be charged $450, The company said we will issue a refund immediately. The company was well aware of this because they fit and explain how to use the hearing aids before they allow you to leave . The company then called me and said I will have a refund check in one week. Needless to say, after calling every single week multiple people asking where my check is they are still giving me the runaround. The next step is getting a lawyer. They make you sign a contract when you first order hearing aids and they say it is a purchase order but it is not! It is an agreement that you will pay the inflated price for hearing aids through their company. I received better and honest treatment at Sam's Club without the inflated prices. Please don't waste your money and be taken advantage of by using this company!
Sep 9, 2016
I had previously been sold a hearing aide by another company more interested in selling a product than getting me the right product & checking to insure the results. I cancelled that contract before it was delivered & decided to wait a couple of years. 2 yrs later my father,100 yrs old, was visiting town & need to get an adjustment on his set. Just happened to pick New Sound Hearing at Town Center as it was the closest and got Dr. Billie Swift. She took the time to understand my father's problem, fix the product, & make sure the hearing aids were working properly, all at no charge to him & on product that was not under warranty. That kind of dedication to the client, or in this case just someone needing some help, was the attitude I was looking for. Plus, the fact that she is a Doctor of Audiology, not just a trained technician, was all the motivation I needed. The audio test included the standard tone test which showed the extent of my hearing loss which wasn't that great, but didn't do a lot to convince me of the need to immediately act to solve what I perceive as an inconvenient issue. However she also performed a test with me in a sound proof room, listening to her speaking various words through my headphones, with me repeating what I thought I heard. The errors I made more than convinced me. I thoroughly recommend & unreservedly endorse Dr. Billie Swift & the folks & products of New Sound Hearing. The aide & support I have received have been first rate, & the product is comfortable & works well, even in very difficult & noisy environments. P.S. She has continued to help my dad occasionally, &recently told him that the product he already has is about the best available for his situation.
Feb 13, 2017
From the moment you walk in, you know you will have a pleasant experience. The entire staff took extra care of my father's warranty work on his hearing aid. Further they did a much needed air canal cleaning as well. Great people and Oustanding Attitude. Pam (admin) and Stephanie (audiology) are especially kind. Their patience with my elderly father is so much appreciated. Thanks, Dave Kelley
Aug 25, 2016
I was very impressed with the level of knowledge and friendliness of the staff. I had cheaper hearing aids before but in this case, you really get what you pay for and already these are the hearing aids I should have gotten a long time ago. With the programming that can be done, it really is amazing what they can program these to do. And what they can mask out that has bothered me with prior hearing aids. These are my first set with this bunch, third set I have owned over the years and these are so much better than anything I have used before.

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