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Connect Hearing

Connect Hearing

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4.4 Google Review
621 SW Johnson Ave #Ste A, Burleson, Texas, 76028, United States
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Nov 28, 2018
These people give the best customer service I have seen in years. Always courteous and professional. They go beyond helping to solve problems for my 88 year old mom.

Aug 3, 2018
I came into the office with my mom, needing a hearing aid checkup and the blonde specialist was very pleasant, greeting us and giving me the service I needed. The girl was also very professional and extremely helpful, answering all of my questions. Thank you for your professionalism and care :)

Aug 2, 2018
Audiologist was alone in the office and could not take the credit card payment of the guy in front of me because she didn't know how. Then, she fixed the problem with my hearing aid. I started talking to her about my sister needing her donated hearing aids attuned to her ears, and she smiled and said they charge $200 per ear to do that if you didn't buy them there. She called it an adoption fee. I said that my sister and I were on fixed incomes, and what are seniors supposed to do? She just smiled. I wonder if she practices that smile in front of a mirror. I suppose the old and poor are disposable. I got up and told her I was leaving and not ever coming back. And I won't. There are plenty of other and much cheaper ways to get hearing aids.

Jun 25, 2018
On Thursday, I had a doctors appointment next to the Connect Hearing Center in Burleson. I had questions about my hearing aids that had not been clearly explained to me; and, went into the office to see if they could answer some of them. I was greeted by Kathy, who was extremely friendly and said she would help if she could. Then Lacy, the audiologist, came out of her office. She was ever bit as friendly and welcoming as Kathy. She made a call to find the answer to one of my questions: and, set an appointment for me to go into the office the following Monday to address my other concerns. I just left her office and am very pleased with the results. Lacy took the time to listen to my concerns and to deal with them. I highly recommend Connect Hearing in general and the Burleson office in particular.

Aug 3, 2018
I arrived at Connect Hearing - Burleson today at approximately 8:50 am for my 9 am appointment. I was greeted warmly and invitingly by Kathy Rubis, receptionist, immediately upon entering the office. Check-in went smooth and problem free. Lacee Jones, Hearing Care Professional, met me in the waiting room promptly at 9 am with a handshake and beautiful smile which lit up the room. Her warm and caring manner immediately put me at ease. Lacee led me to an office where I voiced the reason for my visit. Lacee listened intently and was 100% engaged in our conversation. Lacee explained her thoughts, and a few tweaks were made to my hearing aids. I was treated with the utmost courtesy and professionalism during my 20 minute visit. I have a follow-up appointment in 7 days. I look forward to being seen again at Connect Hearing - Burleson!!! They are A++++++ in my book! As a side note, I am truly puzzled by the previous review regarding Lacee. The customer care exhibited to me by Kathy and Lacee today (and 2 sets of patients who entered the office while I was bring checked out) is exactly what I expect: professionalism, courtesy, open communication, and efficiency. Businesses can take a page out of Connect Hearing - Burleson regarding their stellar performance and customer service!

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Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm Today
Thu:8:30 am - 5 pm
Fri:8:30 am - 5 pm