My other review is from Dedalliance.
I've never cared enough to write a review but here I am because of their terrible service. Where do we start? I should start off by saying I've never not owned a GM vehicle and my Grandpa retired from GM after 22 years so this hurts a little to leave a review like this because I respect GM and enjoy their vehicles. This is by far the worst shop I've ever been to and I've lived in 7 different states across the US. So first time they made me mad was when my starter was going out. A guy working in the service department I believe was a manager told me to just 'Drive it until it breaks' (Because it's a great thing not being able to start your only vehicle when you're in the middle of no where) So I told them no you're gonna fix it. They put on a new starter which was a non GM part because it was cheaper. That starter failed within 2 weeks due to some water in it or something (Probably because it was poorly installed) so they upgraded me to a GM starter for free (Which is the only good thing they've ever done). and then issues with my transmission they weren't very helpful. But just recently my computer is having problems in my truck so I took it in to schedule them to look at it, first off they only do oil changes on Saturday which makes it impossible for anyone that works to get stuff done. But anyway, I was trying to schedule a time to come in and the person working told me to just come back when it starts acting up again. So I'll come back when the computer just fries itself and I lose all power to the truck (Just kidding, I'm never coming back). I've had enough with this dealership and when I buy a new truck to replace this one (For the reasons listed above, lol) I will not even consider them an option I'll drive some where else and spend my money. So congrats on losing a life time of service and sales because the only thing I'll ever buy is a GM. Just because you're the only dealership in an 80 mile radius does not mean you can treat people however you feel like that day. When I walk into a business I expect them to listen to what I tell them and fix my problems and then I pay them, I have no problem with that I'm honestly at a loss to why I'm always told to come back when something breaks? No, it's called preventive service and I do not appreciate being told to just wait until something breaks, this is my only vehicle I can not afford for it to not start up every morning. I took it to the dodge / Jeep dealer in town and they set me up with an appointment in 5 minutes simple as that, they didn't tell me to just let it break some more. I'll never go back to this dealership. It's a shame they put a bad name to a good brand that supported my Grandpa and our family for 22 years and I'll be sure to tell everyone to never come here. I'm still at a loss, all I wanted you to do is take my money and tell me what's wrong with my truck? I'm not waiting until it breaks and I'm stranded in the middle of no where. My family is a GM family, you are not GM, you are not worth the GM name and never will be. I'm disgusted by this and it's honestly sickening. I'm sad I even have to give a 1 star review, but it doesn't go to negative where it belongs.
