Waverley Chrysler Dodge Jeep Ram

***Read update below*** I came in to the dealership the other day around 8:30 to check out a loaded up Ram 1500. They didn’t have any trucks in the showroom so I asked if I could take one out for a spin. My sales guy spoke to sales manager who then greeted me. He said that he didn’t have a loaded up truck on the lot and that we should come back another day. I said that it didn’t have to be a loaded up one for tonight, any one of them on the lot would do. I just wanted to see how the truck felt compared to some of the other makes that I had been looking at. He then said that because of the cold, none of his 40 trucks were starting (that was alarming to say the least). He went on to say that they were closing in 20 minutes and didn’t feel like trying to get one of them started. I said “hey, if you don’t want to sell me a truck, then I’ll leave”. As a business owner, I would lose my mind if one of my customers was treated like that by one of my managers. I sent a message to the one of their Vice Presidents and never heard back which tells me a lot about the dealership. I went across the street and received wonderful service from a competitor even though they were scheduled to close in 15 minutes. It was a breath of fresh air. ***Update*** After my post, I received this message: “Response from the owner Todd, We are looking into this matter as we take our customer complaints very seriously. We apologize that we have not reached out in regards to your complaint made late Tuesday evening. Thank you ...” Still no word from them. The manager didn’t care, the Vice President never responded and now the owner doesn’t care. This kind of thing starts at the top and trickles down throughout the organization. There’s plenty of other dealerships in Manitoba selling these very same vehicles. I would suggest trying one of them.

Deserves 10 stars. Everything about getting my windshield replaced was perfect. Booking, rental, check in, pick up. Completely cleaned my car. Awesome job folks! Thank you

I went back there today, for an mpi claim, and honestly, they were very helpful and fast, service people are on the ball there. My original post I was mad because a sales person, pulled the wool over my eyes, was all talk, and he didn't honor our deal, but he's not there anymore, probably because of stuff like that. Met Joseph today while I was waiting on my claim, and it was literally just to talk, and he was straight up and honest, insightful, and he treated me with respect. He ain't pressure me, blow smoke in my face, nothing, was such a good talk, I walked away feeling good, n I ain't even buy anything lol. I feel guilty cause i let a bad employee make me judge this company, and I apologize for that, because obviously they do care, and we're not out to screw me like I originally thought, cause today was so silky smooth, and I felt they had my back, ya can't hate after that. Keep up the good work Waverley Chrysler.

Staff go above and beyond and try their best to make their customer happy, great experience for buying my second car here, would recommend to most people

I was disappointed with the service from Waverly Chrysler. I recently bought a vehicle in December with high km's told I would have warranty and that if I wanted to purchase the extended warranty afterwards that it wouldn't be much more added onto my payment. Well was I miss informed! No warranty as when I bought the vehicle it was over 60, 000 km's and because I didn't get the extended warranty when I purchased the vehicle it would cost me 4-5 thousand dollars! I have had nothing a few problems with my vehicle and of course no warranty so have to pay up front for everything. But I would like to say that as soon as I posted this review the dealership contacted my husband and myself and helped us out with the outstanding issues we were having at no cost. They took accountability and it was much appreciated. They helped us out with a courtesy vehicle and we are very thankful to them. Just goes to show that they did want to help us out. Thanks again!