Performance Auto Group

I was shopping around for vehicles, so I dealt with Auto Planet Direct (used cars), Mitsubishi (Brampton) Mazda (Brampton) and Nissan (Brampton). All dealerships have a large inventory of vehicles; the websites are comprehensive providing all the information necessary. The sales teams are highly customer oriented, knowledgeable and adopt a none invasive approach. However, during all three dealings, I got the feeling that they lack interdepartmental coordination and the process relating to customers seeking financing (especially) if they have marginal credit scores. I tell this because of the following; 1 - At Autoplanet Direct, Nissan and Mazda the first thing day do once a customer is seeking finance is to perform a hard check on the credit score; then they share the application with the financiers. This is fine as long as one of the financiers approves the application but in case none of them approves not only your request is declined but your credit score has taken a tumbling which further hinders your ability seek finance else where at least for 45 days. They can easily avoid this situation by performing a soft check and checking with financiers if the customer could be financed. 2 - At Mazda, I got rejected for financing. I had to visit the dealership more than twice to get my deposit back since neither the salesman or the finance manager was there, which was not pleasant. Not only I was rejected for financing, here I am going back and forth to get back $300 of my own money. I understand employees can go on vacation, get sick or be out on an official visit. But shouldn't there be someone covering duties.....! 3- At Auto Planet Direct the initial email sent by Customer Service Rep, it was mentioned that he/she ’will be helping you secure an Auto Loan Approval’ and he/she ’look forward to helping you obtain a new vehicle regardless of your credit rating.’ How ever regardless after two days of visiting the dealership and submitting the application when I checked back with the customer service their feed back was to ’check the application status with Credit Manager’.

I just bought a car from Subaru. I am happy to say that I had a good experience. Dami especially was very nice and patience in sorting all the details that I wanted to know. My first experience with Subaru turned out great.

I was having a problem with random error messages on my recently purchased 2016 Acura TLX so I called the dealer, Performance Acura North, Mississauga and was put through to Dax on the service desk. Having explained the symptoms, Dax suggested it might be a battery problem and we agreed to bring the car to the shop the following day. When I showed up at the shop, Dax could not have been more helpful and reassured me that the problem would be identified and fixed. In less than one hour after bringing the car in, the problem was determined to be a loose connection with one of the battery leads which was fixed. The error codes were cleared, the car was road tested and battery was then fully charged and after a car wash I was on my way. This was the best experience I have had with the service department of a dealership in fifty years since I came to Canada and my sincere thanks to Dax and the team as a whole. Well done and keep up the great work. Barney Burke

Just to make sure the higher ups can see this as well as the rest of the internet. Went for an interview at Plant Ford. Lasted 4 minutes and I've never been so disappointed in how a manager conducted themselves. I was then told by HR I wouldn't get the job as internal staff got it. That's Ok but don't waste my time then. Then HR set up an interview at Nissan that was WORSE. I waited 2 hours ! Yes, 2 hours. The managers office was busy, people going in and out, staff were giving me nasty looks as I sat there deliberating if I leave or not. Then once I got my interview I was told I was over qualified and would not be considered for the job. Even more time wasted with this auto group. To the CEO/President and all higher level staff - you should be embarrassed on how you conduct yourselves. Absolutely disgusting. I did email HR well over a week ago highlighting these issues in a polite manner and they never even acknowledged the issue. I'm forced by Google to give you a star, you don't even deserve that. Thus organization needs to work on their interview and people skills, they are seriously lacking. If you can't provide a good onboarding process I wonder how your customers feel. I will never be one due to this.

Good prices & service