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Lexus of Kingston

Lexus of Kingston

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4.3 Google Review
1917 Bath Rd, Kingston, Ontario, K7M 4Y3, Canada
(866) 609-6471 www.lexusofkingston.com
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Refresh Reviews 4.3


Nov 7, 2018
Well! I bought the vehicle this spring and I thought the sale gal was alright (not working there anymore). But... I guest this was before I experienced the service department. Just ridiculous. They took over 2 hours to put a single tire on a wheel, charging over $70... YES, ONE tire, 2 hours+, $70+... All good I guess, if it was done properly! But the tire is still deflating 3 months later, after 3 times in, waiting for hours for them to try and fix it, while not even testing before letting me drive away. They've ruined the tire and tried ignoring emails on the issue. Now, they won't own up to their mistake and replace the tire. They want me to go a 4th time, as if I should expect a better result?!? The case is going up the chain, and yes, all this for such a simple tire stem replacement. Soooo STAY AWAY!!! Imagine if you had an issue where they messed up for Thousands $$$?!? Again, just ridiculous, I guess we'll have to see how Lexus deals with them. If nothing, then BBB and on I guess... As if people had time for such unprofessionalism... Feedback to Dealer's Response: I guess your service is so bad that you can't even recognize between the multiple complaints?!? But I think you probably know exactly who I am and, I told you I was done with the countless ridiculous back and forth and endless talks which, if ever answered, would only be when higher ups were CCed or addressed. Even then, your Manager still wouldn't step up to the plate and own you mistake. Let's see if Lexus Canada cares a little more about their customers. Update: I guess not, after describing the 3 months+ ordeal, Lexus Canada just said to keep dealing with the local dealership... How useless?!? Let's see what BBB does now. MTF...

Aug 23, 2018
I took my vehicle Lexus RX 350 to this location. They charged me $999.94 without being able to resolve my issue. I had to bring my vehicle from their location to another location. They charged me for a part, sparking plug and confirmed in their invoice that they replaced the sparking plug; however, after a few weeks I found out from other mechanic that the Lexus Kington did not even replace the sparking plug even though they charged me for it. It is a clear malpractice on the part of this dealership. Only after I notified and complained to Lexus Canada about this, Lexus Kingston refunded me for the part; however, charging someone with the full knowledge that the part was never replaced was a clear malpractice. Lexus Kingston would have never refunded me for the part had I not escalated this matter to the Lexus Canada customer service. I am truly dissappointed with this location. Be aware of using the service of this location, Lexus Kingston and make sure you check their invoice properly before you pay them.

Jul 26, 2018
We purchased a Lexus RX350 F sport ... and the experience was fantastic, Mateemn our salesman was great and went above and beyond our expectations. To complete our purchase Mateemn went a step further to give my wife a rhinestone Lexus keychain, thanks Mateemn! Thanks to all the friendly staff and a great buying experience. Love the vehicle!

Mar 2, 2018
Thanks Aaron for great buying experience. Picked my model online and picked up a week later. Service experience has been excellent. They met me at my car as I pulled up.

Jun 7, 2018
A real nice dealership with staff that takes care of their customers!

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm
Wed:9 am - 8 pm
Thu:9 am - 8 pm Today
Fri:9 am - 6 pm
Sat:9 am - 5 pm

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