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Refresh Reviews 4.5


Jan 11, 2019
From prior experiences I have a very negative view point of car dealerships and just had a very positive experience at this dealership. Went in for a recall repair there were no hidden charges and they even gave you roses. Setting up a service appointment for my truck.

Nov 21, 2018
We had a great experience at Forbes Waterloo Toyota and everyone we worked with was very nice and helpful. Nancy Jelica was the product advisor that we worked with. She was very helpful and experienced, patiently answered all our questions, and paid attention to all the details that could have been important for choosing the car that we were looking for. She was also very responsive and helped us a lot with any questions that we had regarding the car and the process. All in all, we had a great experience at Forbes Toyota and I would highly recommend Nancy.

Sep 24, 2018
Our experience with Forbes Toyota Waterloo was fantastic. Nancy Jelica was our sales rep and she was amazing. She made sure to find us the vehicle we were looking for. The process was smooth, and she kept us in the loop the whole time. She even made the experience a memorable one for the kids. Her knowledge of the vehicle on pick up day was a great start to us learning about our new car. Matt was also great working through the financing with us and helping make our budget work. All in all, we had a great time buying a car at Forbes Toyota.

Jan 8, 2019
I just visited this dealership for the first time. I needed a daytime running light for my Highlander. I purchased the bulb and proceeded to the parking lot to figure out how to install it. Then I realised it might be tricky. So I pulled out YouTube and started watching a how to video. That’s when Toyota employee Kyle showed up. He was dealing with a car parked near me. Seeing my situation he walked right over, said high and proceeded to install the bulb. He said it would take 10 seconds. It probably took him 20 seconds. Lol. THIS is a prime example of service. It’s these moments that build customer experience and loyalty. Thank you Kyle!

Oct 29, 2018
My husband leased a Tundra last week from Forbes Waterloo Toyota and we had an amazing experience with them. Nancy Jelica was the individual who helped us throughout the entire process. She was honest, courteous and very professional. Nancy went above and beyond in her job to ensure all our questions were answered and that we left happy and satisfied. I definitely recommend Forbes Waterloo Toyota and makes sure you ask for Nancy when you go there!!

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Opening Hours

Mon:9 am - 8 pm
Tue:9 am - 8 pm
Wed:9 am - 8 pm Open Today
Thu:9 am - 8 pm
Fri:9 am - 6 pm
Sat:9 am - 5 pm

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