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Mazda of Hamilton

Mazda of Hamilton

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4.4 Google Review
1977 Upper James St, Hamilton, Ontario, L9B 1K8, Canada
(888) 822-7024 www.mazdaofhamilton.com
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Google Reviews

Refresh Reviews 4.4


Dec 21, 2018
Mazda is honestly the worst company for customer service. Our car went in yesterday at 10 am and it's been there for over 24 hours and the only answer we have gotten about out car is that it's bad gas apparently. And apparently we still won't be getting the car back for another 48 hours and everyone we have talked to has given us a different answer... We are left without a car for 3 days and don't get a rental because it's less that 8 hours work yet no one is working on it and if I could have given them 0 stars I would have.. not once was anyone polite to my husband and again all he wants to know is when the car will be ready and how much it is going to cost. But I guess your everyday blue collar worker is not going to be spending thousands of dollars so he's not worth the time of day. Not to mention the rude service technician who told my husband not to call back. Meanwhile they have the car that we are paying for. Whether my husband is wearing a suit or ripped jeans and a plaid jacket and work boots shouldn't he be shown the same level of professionalism and customer service. We have done an oil change and a tire rotation when it wasn't needed as the service technician at Mazda never reset the thing on the car. You really need to work on your professionalism and customer service. As everyone we have talked to after purchasing our car from you has been below sub par... I've gotten better customer service from snot nosed teenagers at Burger king

Jan 10, 2019
Had a great purchase experience with Mazda of Hamilton! Sales staff were relaxed & informed. It was really a no pressure experience. Minor engine light issue a week later, service Dept made time and the mechanic explained what happened and how it was fixed. The true test of a dealership is their Service Dept. They've been great! Made a big change to driving automatic and I'm loving my Mazda 3. Lots of tech features, comfort and great engine pep.

Nov 29, 2018
Thank you Khan My experience with Mazda has been the best experience with car dealerships that I have ever had. When I left the showroom I felt that I was treated with nothing but respect and TRUST. The service people and all the staff were very considerate and helpful in every way. As I am buying my third vehicle from yous I would highly recommend to anybody who asked where to go to find a trusted dealership who stands behind there service and products it would be Mazda

Oct 28, 2018
James had been the most helpful, accommodating and friendly car sales person I have met so far. Everything went smoothly because of him. His manager Steve was easy to deal with as well. They were able to pull off a great deal for me. Kudos guys. Zoom zoom!

Dec 3, 2018
I enjoyed my experience at this dealership, everyone was very friendly and respectful. I felt like we were on the same page, there was no sales pushing and no hidden costs. Was a pleasure doing business with James and Steve. Recommend to try and see the difference between some other places

INDUSTRY BLOGS

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Opening Hours

Mon:9 am - 9 pm Open Today
Tue:9 am - 9 pm
Wed:9 am - 9 pm
Thu:9 am - 9 pm
Fri:9 am - 8 pm
Sat:9 am - 6 pm

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