Ron Lay Motor Cars - Car Dealership - Peterborough, ON - VerView
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Ron Lay Motor Cars

Ron Lay Motor Cars

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1119 Water St, Peterborough, Ontario, K9H 3P6, Canada
(705) 874-8089 www.ronlay.ca
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Apr 2, 2019

Loss of a Potential Repeat Customer

My brother took my 2000 Volvo S70 to Ron Lay Motors today as an appointment, for various dashboard lights on and throttle issues, had been made days prior. My brother had a 50 minute drive to get to the appointment. He arrived early for the appointment and announced himself to the reception desk. When the appointment time the employee at the desk informed him that Ron Lay had to go to Hamilton and would not be returning. My brother confirmed the 10 a.m. appointment with her. Consequently, there was no offer of an apology, no offer for another appointment - NOTHING! We live better than 54 km away, this was a total lack of professionalism, courtesy with no attempt to give any consideration to the appointment we had. I was definitely prepared to become one of Ron Lay's "loyal Volvo customers" but apparently his web home page "Who We Are" and "Mission Statement" falsely represented him to us. I prefer a No Star rating from me.
3 2

Google Reviews

Refresh Reviews 4.3
Sep 26, 2018
They have always been accommodating and informative when it comes to working on my car.
May 4, 2018
Very honest. Great customer service. Treats his staff as family. Best Volvo and BMW mechanic in the Kawartha's. I buy all my Cars from Ron Lay Motor Cars.
Jun 28, 2018
My go to person for stuff I can not fix myself. Ron and Sue are the greatest people, have always been treated fairly, and repairs completed with quality. Thank you. Richard H, Pontypool.
Sep 26, 2018
It's common knowledge that a large and growing portion of BMW cars and SUVs are diesel, so what BMW repair shop wouldn't work on them? Very disappointing experience with Ron Lay Motors, especially after driving an hour for an appointment for service of my X5 diesel. "Oh we don't work on diesels"! WHAT!!!!
Jan 13, 2017
Ron is one of the most honest mechanics that I have had the pleasure to deal with. I would not hesitate to recommend him to anyone who wants a good job done at an affordable price.

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