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Aitken Chevrolet Buick GMC

Aitken Chevrolet Buick GMC

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3.6 Google Review
51 Queensway East, Simcoe, Ontario, N3Y 4M5, Canada
(866) 920-5328 www.aitkenchev.ca
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Google Reviews

Refresh Reviews 3.6


Dec 8, 2018
Personally I have purchased my last 3 vehicles at Aitken's. Their phone and customer vehicle services are top notch! I recommend a licensed individual too contact this car and service dealership in order to discuss any future new/used vehicle options!

Dec 23, 2018
If there was an option of “below zero star” rating, Aitken Motors would be awarded negative five for customer service. Buy out of the leased vehicle through them was a real nightmare. Note, that the vehicle was purchased at another dealer and we could not return to the same dealer due to recent move out of the area. Lack of communication internally within Aitken Motors and with the customer was evident through out the entire process. 1. The dealer has not responded to numerous messages left on their answering service 2. Phone inquires have been forwarded to incorrect rep. 3. Only an in-person conversation started the process only to be dropped for a month. Again, a personal inquiry revealed the file being passed to another person who failed to act on it. 4. Finally, dealing with one rep who although was making progress with buy out, was arrogant enough to refer to a person in the emails by last name without a Mr/Mrs title, TWICE. 5. Customer was not updated on the progress of the safety inspection and readiness of the vehicle. On a plus side, dealership has provided a use of replacement vehicle for the duration of the inspection which was much appreciated. 6. After the payment for the vehicle was made, the “buck was passed” twice within the dealership and the paperwork was not finalized within the promised time. The customer was once again not advised of the delay. Based on this experience, this dealership has lost a potential customer and it will not be recommended.

Dec 19, 2018
Randy Defields was very attentive to all our needs and treated us fantastic! Great job Randy, and thanks again for the music stick!

Dec 26, 2018
Don't take you seriously unless you are old and flaunting the money. Left info for 2 different sales people and neither got back to me. Bought a Hyundai instead.

Mar 8, 2018
Went in to have one key cut and programed. We were told over the phone that the car had to be present to program the key to the car and I had made an appointment at 9 am on Thursday. If I had no made a stink at 10:30 we'd still be waiting. It took 30 seconds to cut the key and probably less time to program the dam key we could have done our shopping. Car companies should be more interested with providing faster service and happier clients that caring what their shop looks like and how many extra employees we have to great you and ask for your money. If I'm told 9 am I expect 9 am not 10:30.

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 8 pm
Tue:8 am - 8 pm
Wed:8 am - 8 pm Today
Thu:8 am - 8 pm
Fri:8 am - 5:30 pm
Sat:8 am - 12 pm

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