Greg Vann Nissan - Car Dealership - Cambridge, ON - VerView
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Greg Vann Nissan

Greg Vann Nissan

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3.7 Google Review
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Eagle St N #2386, Cambridge, Ontario, N3H 4R7, Canada
(519) 650-9200 www.gregvannnissan.com
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Refresh Reviews 3.7
Jan 12, 2019
I have been leasing vehicles and having them serviced at Greg Vann for over 15 years. The service is always quick and efficient and the staff is always pleasant. They make every part of car purchase, lease and service as painless as possible. It is like coming home every time I visit Greg Vann. Thank you so much! 😊
Jan 4, 2019
I remember coming here and talking to an older sales rep who didn't take me seriously. (I was dressed very casually so maybe that's why.) I was interested in test driving a vehicle but he said the battery was dead. In my head I'm thinking... "Ok, why don't you jump start the car or find a similar car?" I waited to see if he would find a solution but he didn't. He clearly didn't want to help me. I looked at him and told him "no problem. I will go somewhere else." I ended up buying a brand new car next door. I later used this real life customer service experience to train my staff on WHAT NOT TO DO and why you should never judge a book by its cover. Hopefully things are better here now.
Jan 9, 2019
The Express Service Department is one slick operation. Always prompt courteous and thorough. The waiting area is minimal but, the folks have you in and out in an impressive amount of time. As a bonus they provide you a complimentary car wash coupon for use at your convienience. Outstanding Service!!
Jan 3, 2019
Unfortunately I have not had a good experience here. The service team is very polite which is why they have 2 stars but their actual willingness to work and do the service job is very poor. I had a transmission replacement done and immediately there was issues before I left the lot. Since I had a 6 month old with me I had to get home and was not able to stay longer to have them look at it. Since then, they are not willing to do any diagnostics unless they charge me. I KNOW it is from the transmission replacement and really only wanted a mechanic to listen to the beeping to see what they thought; 30 seconds to listen to beeping should not cost $120. Even my personal mechanic knows its from that replacement and has told me the insider functioning of a dealership (he left the dealership mechanic job he had because he was disgusted with their practices). I was told it was my fab battery, and another key it locked in the car, and other things like that. Again, I KNOW it is not the various reasons they have said and I know it is related to the transmission. The latest reason was maybe a mouse chewed through a wire, well even if that was the case then it happened while it was in their care. I cannot say that I will purchase from Nissan again as even when I phoned Nissan Canada I was given the cold shoulder. They do not call me back, they do not believe what I have to say, I even had to take a video of my issues because it does not act up while I am there. To sum it up, their service department does not deliver its' service as it should. They politely refuse service "just in case it's your fault." Even when it is not.
Sep 13, 2018
Called around 12pm to get a quote on a part for my transmission that needs to be replaced. I spoke to Andrew who put me through to the parts departments voicemail twice, without confirming there was someone on the other end to receive my call. I then had to call back through reception 3 times for service within the first 5minutes. After he realized he would have to help me he quickly jotted down the information and said he would call me back. He did not call. I ended up calling him back at 4pm and he said he was sorry they were extremely busy. He then proceeded to tell me that they could not repair my car that my entire transmission would most likely need replacement. Approx $5000.00. At this point this is the second time Greg Vann Nissan has let me down over the past 4yrs I have owned the car. Since that conversation I have spoken to another Nissan location that said it would be about $870 to replace the broken part including the part, reprogramming and labour. I would be on my way with my car in about 4hrs give or take. I just want to ask the owner/manager of Greg Vann Nissan to look at this review and honestly think about how many customers get this type of treatment when they call your facility. I am very disappointed for the second time with this location.

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Tue:8 am - 8 pm Today
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