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Auto House Honda

Auto House Honda

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4.0 Google Review
755 Confederation St, Sarnia, Ontario, N7T 1M8, Canada
(519) 344-1123 www.autohousehonda.com
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Dec 15, 2018
I drive from London to this dealership every time I need service because I prefer them over any Honda dealership in London! They are always professional, friendly and courteous. They’re friendly on the phone to schedule, I get text reminders for my appointments, drive my car into the garage and we complete a safety check together before handing it off to be serviced. I couldn’t be more pleased. The salesmen are all wonderful as well. Keep it up!

May 28, 2019
Update: Was contacted by manager - said he would get back to me - that was in March. Now May. Went in for brake noise and told if I brought it down by noon, I could have it back that day. Fast forward next day at closing and still working on it due to shortage of mechanics. All new rotors (replaced a year before) and pads, I drive 10 feet and the same noise is happening. This after the tech said he had a great ear and suggested I replace some other unrelated part he heard making a noise. I turned back into the shop and stood there for two more hours while they fixed them again. Also, the pads were a year old and original Honda parts with a lifetime warranty that they wouldn't recognize due to some technicality. Not usually one to write reviews, but after they called me a couple of times for my story, I wrote them and haven't heard back since.

May 14, 2019
Great people and atmosphere. There work is top notch.

Apr 1, 2019
Their service department either doesn't care at all, or doesn't care unless you bought your car from them. I have a BRAND NEW 2019 Civic still under 1000km that had a "Fuel Emissions Problem" check engine light on already. I booked a service appointment here to have it looked at and was told by the service manager that Honda had indicated to them it was a known issue with '19 Civics and there was nothing they can do... pretty much told me to just ignore the error and to beat it. I wouldn't have really had an issue ignoring the error on an expert's advice except it was limiting functionality in other ways (such as disabling the remote start feature) so ignoring it wasn't something I was willing to do I then decided to call up London Honda where I bought the car and after some research they indicated that there was a software update available to fix this known issue and to bring it by for a half hour software update. Since I was already planning to go to London to visit friends this happened to not be a problem but otherwise this would have been 2 hours of extra driving just to get proper service It's 2 days later and as of now the message is gone and this simple software update fixed it.... I just cannot wait for many years to come of having to go all the way to London instead of going here because I now know you get different (lesser) service here

May 16, 2019
Courteous, helpful, friendly, couldn't have asked for a better experience.

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Opening Hours

Mon:7:30 am - 8 pm
Tue:7:30 am - 8 pm
Wed:7:30 am - 8 pm
Thu:7:30 am - 8 pm
Fri:7:30 am - 5:30 pm Today
Sat:7:30 am - 4 pm

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