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St. Catharines Mazda

St. Catharines Mazda

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4.3 Google Review
161 Scott St, St. Catharines, Ontario, L2N 1H3, Canada
(800) 667-8205 www.stcatharinesmazda.com
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Google Reviews

Refresh Reviews 4.3


Oct 25, 2018
Great service, friendly atmosphere. Micheal was there to show us everything we wanted to see and test drive, he was honest and right to the point. We're picking up our car tomorrow. We bought a Mazda 3 and since the first time my girlfriend Amanda drove one she fell in love. Michael has made our experience #1 and Amanda's dream come true. Thank you Michael/Mazda

Nov 12, 2018
The staff are great and very friendly. Parts and service people are great. Jeff is awesome. Very nice and helpful. Answered all my qestions. No BS. Thank you Mazda staff. I love my Mazdaspeed3.

Dec 9, 2018
I initially went to this service department because of a check engine light. $1200 and multiple visits later I still have a check engine light on and my car is running worse than when I initially brought it in to this service department. I complained about having to pay twice to fix the same problem so I'm not sure if they sabotaged my car or what but I do know St. Catharines Mazda will never lay another hand on my vehicle. As a post script... When I was initially sorting out the timing of replacing a part I was told it would take 1-1/2 hrs of labour, then on a subsequent phone call I was told 2 hrs. But once I complained they agreed to do the replacement for free, the bill showed approx $53 labour. Seems shady that when they thought I was paying it would be upwards of $200 but only $53 when it's on their time.

Aug 24, 2018
Shout Out to Jeff. Thank you for being so kind and helping me. Service department was amazing and friendly. If you want to buy a car these are you guys A++++++

Nov 18, 2018
i have picked up a car from this dealership with my dealer, they are very unprofessional specifically their general manager Laura Thompson have zero customer service and i have no idea why she have attitude for ..I personally run 40 sales associates team as a sales manager i noticed how much business they lose because i told everyone who i know and wouldn't be buying any car from this dealership as per bill of sales dealer can pickup anytime in 4 days no need to call however driving from toronto to st.catharines can cost you 4 hours of driving in traffic. My dealer called Mazda and they told him you should've called 48hrs,before pick when he explained their bill of sales agreement he doesn't have to call but he is doing his due diligence. she was very rude to him over the phone, as i heard the conversation over the phone. Finally ..we about to pick up car and had to meet the GM Laura Thompson she started to blame my dealer stating he was rude over the phone and her words were" don't you ever talk to my associate like that ever " instead of finding out their own mistake she started blaming him cause her associate made up crying stories. Anyhow car wasn't ready to pick up no one had any idea where the car was parked..finally got to it and it was covered in snow....however it wasn't a pleasent experience overall and would not recommend this dealership to anyone.

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Opening Hours

Mon:8 am - 9 pm
Tue:8 am - 9 pm
Wed:8 am - 9 pm
Thu:8 am - 9 pm
Fri:8 am - 6 pm
Sat:8 am - 5 pm

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