Bill Marsh Hyundai - Car Dealership - Traverse City, MI - VerView
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Bill Marsh Hyundai

Bill Marsh Hyundai

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4.7 Google Review
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1661 S Garfield Ave, Traverse City, Michigan, 49686, United States
(231) 932-6240 www.billmarshhyundai.com
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Google Reviews

Refresh Reviews 4.7
Dec 6, 2018
I recently purchased a 2019 Hyundai Kona from Brad Shepler at this dealership. This was the best overall experience I’ve had purchasing a vehicle. Brad was very professional and knowledgeable about all vehicles at their location. His personal touch and apparent care for my wife and I getting the right deal on the right vehicle for our needs will keep us coming back. The facilty was clean and updated.
Sep 22, 2018
Very friendly and helpful staff. I come here for oil changes on my vehicle and they are always awesome.
Aug 29, 2018
Per the dealers response to my review. No I didn't go into all the details and the ins and outs of what happened at your dealership but what I posted as a review is entirely accurate. I could go into detail and make your dealership look even worse but I'll leave it at: you can not be trusted to do good, accurate work and that you'd rather try ripping off the customer. Telling them they need expensive parts that are unnecessary! If you're a woman be very careful bringing your car here to be fixed!! I brought my 2016 Hyundai Tucson Sport in to be fixed bc the engine light and 2 other warning lights were on. They told me to fix my car and get these warning lights to shut off that the remote start would need to be removed and the entire wiring harness would need to be replaced at a cost of $1500 or more out of my pocket. Because it wouldn't be warrantied. I was smart enough to not be gullible, and I questioned their diagnosis and took my car someplace else. If you want your vehicle fixed by a dealer with the customer and doing the right thing in mind! Take it to Garber Hyundai in Saginaw. It may be out of the way but it's well worth your time and money. They found the real issue that was causing all the problems. It was an air pump that was bad and was back feeding which was confusing and messing up the other systems causing them not to work properly. Garber replaced the pump which was warrantied. This pump fixed all the problems my car was having and cost me nothing, zero, not a penny. Oh and an added bonus bc the pump was a warrantied part Hyundai paid for me to have a rental car during the time my car was being worked on. Ben at Garber Hyundai got that all set up so all I had to do was go pick up the rental. Big difference from the raking over the coals Bill Marsh tried. Thank you Garber Hyundai for doing the right thing and putting the customer first. I will always bring my cars back to you for future service and will buy my next new car/cars from you guys.
Apr 29, 2018
I have been a Bill Marsh customer for a number of years - whether for purchasing a vehicle or for their excellent service. I would highly recommend them to anyone looking for knowledgeable staff who offer quality products and service by committed, competent staff.
Apr 21, 2017
I had my winter tires changed out at a very popular tire store just yesterday. About five minutes after leaving, my low tire pressure light came on. Concerned, my boyfriend and I checked the tire pressure on every tire, raising and lowering the pressure multiple times, trying to make the light go out, to no avail. I took my car into the Hyundai dealership this morning and explained the situation. They took my car back right away and ran a diagnostic test. They told me my left rear sensor was not responding to their test. This could mean it simply needs to be reset or that the sensor was damaged during the tire switch yesterday. I call the "popular tire store" to explain the situation to which they insisted wasn't their fault but I could bring it in for them to look at. I explained this to the mechanic and receptionists at Hyundai, the mechanic offered to take my car back again and remove the tire to check for sensor damage. The receptionist also took me back and showed me where this sensor was located and, in fact, could be damaged during tire removal and replacement. I appreciated this so much as it made me understand that the popular tire store was lying in telling me it couldn't possibility be their error. He verified the sensor was not broken, but wanted to replace the part if it was in stock. He did, re mounted my tire and the light went off. The manager came out, told me my car was done, and asked if I had another few moments for them to run it through a car wash and quick vacuum. I agreed. Once they told me my car was ready, I signed for a bill of $0.00. They told me they covered all charges under the warranty (though I had already agreed to a $40 fee for checking just 30 minutes earlier) and I owed nothing. And they even threw in the car wash. I was absolutely thrilled as this was quite an upset for me after paying to have my tires removed just a day before. I thank everyone that helped me today at the Hyundai service department. You all were fantastic and I cannot brag about your service enough! Needless to say, I will be back this winter to have my tires changed with YOU and not the ever popular other tire store. Thank you!!!

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Opening Hours

Mon:8:30 am - 7 pm
Tue:8:30 am - 7 pm
Wed:8:30 am - 6 pm Today
Thu:8:30 am - 7 pm
Fri:8:30 am - 7 pm
Sat:9 am - 3 pm

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