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Prosperity Nails & Spa

Prosperity Nails & Spa

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2.2 Google Review
589 Cheapside St, London, Ontario, N5Y 3X9, Canada
(519) 601-8897
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Jul 2, 2022
My husband and I flew into London for a wedding and were happy to see that she could take us immediately. She was very friendly and did a wonderful job on both manicures and pedicures. Will return next time we’re in London.

Apr 23, 2022
Person is inexperienced, needs more upgrading in removing sole dead skin. This person needs better etiquette in dealing with clients if she wants to succeed in this business.

Sep 5, 2020
Do not go here! I had a horrible experience! The customer service was very poor and unprofessional. Rated at negative 5 stars! I do not like to write negative reviews but I must say I will never return to Prosperity Nails. Unfortunately, it was my first time there and I had an interaction that was not pleasant at all! I believe customers should be aware. I actually came here because I received a gift card for the place that it was formerly. I do not believe proper hygienic and sanitary precautions were taken, especially given the Covid-19 pandemic. Towels were not changed between customers unless asked and a headband was places on my head without my permission when I was getting an eyebrow wax. Also, I did not see the tools being sanitized that were used for my manicure before or after. I am not very picky but, the quality and value was also very poor. I have some smudges on my nails from the manicure. Moreover, I was pressured three times to do something more expensive to my nails even though I just wanted a simple manicure with regular nail polish. I had to decline each time. Additionally, the owner was quite rude and verbally aggressive towards me when there was a misunderstanding about payment. She raised her voice, had a very rude tone, body language and facial expressions. I am a person that has always prided myself on customer service in my past work and this is no way to treat customers... it is just bad for business! I do not recommend services at this location and I strongly urge you to take caution if you do.

Sep 20, 2020
Terribly run business. My friend booked a manicure appointment for 4 people the day before her wedding. We came for the 3:00 appointment and realized they had one person working even though we booked an appointment for 4 people. That is critical information that should have been told to us upon booking as we did not have more than 4 hours to set aside the day before her wedding. She ran a half hour late and also had someone walk in for a 3:30 appointment. How can you think you can possibly do 4 manicures in 30 minutes with one person working? We had to have only the bride get her nails done because that’s all we had time for. Extremely disappointed.

Aug 11, 2020
Lisa is very polite and quick, does a pretty good job. But the blonde girl is very slow. My aunt had a specialist appointment at 2:30. We got there at 11:00 for mani pedis. We didn’t get out of the place until 2:40 because the lady wouldn’t let her leave until her nails were completely done, although we said we’d pay and come back later. Very frustrating.

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Opening Hours

Mon:9:30 am - 7 pm
Tue:9:30 am - 7 pm
Wed:9:30 am - 7 pm
Thu:9:30 am - 7 pm Today
Fri:9:30 am - 7 pm
Sat:9:30 am - 5 pm

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