Cleaning

You CAN get your laundry done here, it just probably won't be pleasant. Change machine only accepts 1994 and older bills, lady working here super cranky about exchanging quarters for loonies despite her machine not working. Very dirty, nobody is cleaning top of machines. Even the customers here don't make eye contact and are miserable.

Updated to add: I received another automated receipt charging us the amount we were discounted. We’ve now paid the full price for subpar work. I’ve changed my review to one star (originally two stars) to reflect this poor customer service. ————————————————— I’m very disappointed with this company. We booked a moving-out clean for our house. After the clean, I walked through the house to make sure it met the check list requirements for our move out inspection (which I discussed with the cleaner in addition to leaving the list out for him to review). I found numerous issues with items that weren’t cleaned thoroughly enough. I emailed the company the day after the cleaning and included pictures to show the items that were clearly not cleaned. I received no response except for an automated message the next day asking for a review of my experience. We’d received our inspection at that point and had money taken off our damage deposit as a result of the items the cleaner didn’t clean. I filled out the review with updated information about having lost money on our deposit and still have not received a response days later. In both of my communications, I included my contact information with a request for them to get in touch with me. Today, I received two auto messages confirming that payment has been processed. In reviewing the final receipt, we learned that we had received $30 off the final amount ($227) which was incommensurate with the amount we lost on the deposit. I’m very disappointed in the service we received and wouldn’t recommend them to anyone based on their poor customer service and communication. If they had contacted me to discuss these issues, I think we could have resolved them. But their lack of communication really soured our experience with them.

The best in Victoria! Great service and my clothes look great!!

As always Steve was on time, did a beautiful job. I am glad that I can rely on a company every year and never disappointed. Thank you so much.

I drive from Metchosin to Imperial cleaners for years and am very happy with their service.

Quick and efficient workers, on-time and on-schedule, they always have a smile and the willingness to get the work done. Get -> Leonie and Jessica

A friend suggested On The Spot as a good outfit for cleaning my carpets. I left four or five phone messages and an email over the span of a month with no response. I get if you're busy but the courtesy of a call back would have been nice.

We have employed Sani-Tech for most of our 20 years in Victoria. Always very professional work with a smile. We appreciate your friendly and hardworking service.

I’ve been twice. First time, a suit, no issues, cleaned promptly. Second time, I brought a jacket that needed cleaning and the lining repaired. Was told it would take five days. A week later, went to pick it up, oh, it’s not ready. They’ll call me when it is. A week after that, no call. I call, it’s still not ready, no explanation. Almost two weeks after that I call again, it’s still not ready. Ten minutes later I’m called back and I’m told it’s ready now. When I went in to pick it up, no attempt to explain or rectify or even apologize. Laid blame on their “old seamstress” and said that they’d misheard my name when is called the day before. Charged me full price. Will not be back.

Wow great customer service and quick turn around time. Will be a return customer for life.