Electricians

Customer service is so bad, What a horrible service. But have a good day. Only care about themselves and not others.

I do not recommend this company. My wife and I recently bought a house in North Vancouver and hired Reliable Electric to upgrade our electrical panel from 70amps to 200amps, and also to install pot lights and new wiring in the basement. They quoted us around $5,500 for the work. They sent a young electrician and an apprentice to do the work, who were nice enough, but very slow. They also damaged 30 planks of brand new laminate flooring that we had laid (and then had to take up to replace the damaged planks and prevent any further damage). After a week we got our first invoice, for just under $8K. A second invoice soon followed, and it was clear that by the end of the project the total cost was going to be closer to $15K (after a $5,500 estimate). Now, we did add some scope to the project: we added a few more pot lights and asked them to run some more wiring downstairs, but no where near double or triple the original project scope. On their invoices were line items billing us for phone conversations. The project manager on our project did not at any point communicate the increase in costs, or give us a heads up when the budget was being exceeded, or give us a warning ahead of time so that we could decide whether we wanted to spend the extra money or not. After we fired them from the project, we had 3 other electricians come through our house to estimate finishing off the work. Each one of them told us that the work that was done was fine, but should not have taken anywhere near the amount of time that we were billed for. I guess the electricians were billing us for the time they spent making personal calls and teaching their apprentices, which we witnessed. We challenged them on their invoices, and eventually agreed to settle for $10K, but we ended up feeling extremely disappointed in their treatment of us, we did not think that they were honest or took accountability, their customer service was terrible, and we feel like we were fleeced on the costs. We have since found another electrician to finish the work, and the experience has been night and day!

This business is out of service since 2015.