Flooring

I am a commercial and residential contractor and I have used Esplendor Floors at least five times in the past twelve months. They have done and excellent job every time. The work is definitely professional, with plenty of workers to get the job done fast and always looks great. They have installed tile, engineered wood, wood laminate and real wood installations. I highly recommend them for any job.commercial or residential.

The guy who helped us was nice.. But 4 weeks ago when we originally ordered our flooring, we were told it would be here in a week. It's been 4 weeks, they have no idea where the flooring is, and now they won't answer my call. I will be going in today to get my deposit. Maybe it's a good place as long as they have they flooring there smh.

When building my house i was told by my builder that we had to go through them. At first they seemed very professional but that changed very very quickly. I also want to state that my experience was with only one of the reps Coby. We picked everything out and waited for a quote which took really long when he knew we were on a deadline and then when i received the quote it was much higher than anticipated, granted i did pick a mix of high end tiles but he knew what the budget was. I was totally ok with spending a couple extra thousand but not when i didn't know what i was getting. Not only that but the tiles he picked with us wouldn't work anyway because they are not tiles designed for showers so they would not pass code. I would email asking a questions and it would take 2 weeks to get a response and it held up everything. In the quote there was about 20% tile and labor due to overage on tile which i understand to a point but 20% seems way overboard. Fast forward 1.5 months of dealing with them after we had it all figured out and then he says that he is not making enough money on my job so he is not doing it. I was furious that he wasted so much of our time. My builder still bought the tiles from him and had someone else install since we were so behind now. This is not a review of the work they do because im sure it good but this was by far the worst experience i have ever had and i have dealt with a lot building a house. People say its hard and it was but this was a whole new level of incompetence or better yet complete lack of caring about the customer. The kicker to it all was since there was so much tile left i wanted to get my money back since that's what i was told. He had no issue picking up about 15 boxes of tile but i only somehow got a refund for about 25% of what he took which means he charged me for all the tile and im sure will charge someone else for it again. Did i say it was a horrible experience?

Terrible, Terrible, Terrible!!!. The job started fine but they pulled off saying they were ahead of schedule. They did not float the foundation after removing the wood flooring so not a week after we moved back into our home Alcosa had to come back and glue down a plank that had obvious movement. They do NOT know how to install a wooden medallion!!! The base boards had to be redone. I just hope I can show you the pictures of what they tried to get us to accept. These people CAN DO decent work but you as the client must MAKE THEM. You have to constantly check on them and if you are located far away from Irving like we are the managers do not check for example the float before the wooden floor is laid down. Really just find another flooring company!!!!

Great flooring and great people. Five stars!

I purchased a washer and dryer on two separate visits and both times were not good experiences. The 1st visit, I purchased a washer and had to wait over 30 mins for someone to bring my washer from the back to the front for me to take home. Then I waited another 15 mins for someone to push it out the store for me to load it in the back of my truck. The 2nd visit, I purchased a dryer online and went to the store to pick up. Once AGAIN I waited for over 30 minutes for someone to bring it from the back to the front. While I was waiting one of the ladies working the customer service desk asked one of their colleagues "Gary" to go get it and he replied, "No I don't want to do that." They all looked at him as well as I did and I will assume our looks changed his mind. When he returned, instead of helping me take it to my truck outside, he dropped it off and left. One of the ladies asked me if I needed assistance loading and I said yes. She called a code over the PA System for someone to help me, but they never came after 15 mins so I ended up loading it with the assistance of my 12 year daughter and 8 year old son. LOWES please work on your customer service because with 2 bad visits back to back doesn't make me want to shop there again or any other LOWES location.

Busy, found what I needed, a/c filters, big selection, good price, key made, works great too. Young lady was nice and quick. Store looked nice, clean and plenty of help, nice friendly employees. Thank you Home Depot.

Gary was great! Helped me find what I needed at a great price.

Be careful. One man show, unprofessional. Made a mess of a small tile job and now it will cost three times the original cost to clean it up and get it fixed. He will tell you he will make it good and will never show up or back up his work. Not dependable or reliable.

These guys do amazing work! They polished my shop building behind my house and finished in record time! On time everyday, always easy to get a hold of them, even got someone on the phone at 10:00 one evening. All and all awesome customer service!

Great service !

JJ has great floor people. They are just finishing a ceramic job at my place and it looks amazing. Definitely recommend!