Golf Etc. Humble
20040 US-59, Humble, Texas, 77338, United States
I routinely send as many people as possible to see Ronnie and Jeff. They are the absolute epitome of customer service. Just one of many instances of the kind of first class guys your dealing with was when on the 15 hole one of my playing partners received a call from his company informing him that he was booked on an earlier flight and was need in Denver that day for an urgent matter. Although when he arrived in town he had purchased a new set of clubs at another store, he had intended on looking around for a travel case later before he left the next day. He had just enough time to get back to his hotel pack and head straight to the airport. While calling him a cab he realized that he had no way of getting his clubs back with him that seemed feasible at the moment. It was 10 min after 5 and on a Sunday. Having known Ronnie for some time and having his cell number( which is on every business card by the way) I decided to see if there was anything that he could do for him. I knew that his shop wasn't open and he might not be able to answer, but on the second ring he did. I explained the situation and that the only time my friend could stop was on his way back to the hotel from the course which would be in 20 25 minutes or so. Without hesitation he said he had just left the shop and was turning into his neighborhood (20 min away) but he could be back there in 15 to meet him. When my friend pulled up Ronnie was holding the door open and already had a couple of travel cases he thought would work out of the box on the counter for him to choose from. The whole thing took less than 7 min and my buddy was back in the cab on his way to the hotel. He caught his flight with only about 30 min to spare. And to top it all off he threw in a free bag tag for my buddy who he had never met. That is only one of the several times I know of that the staff have gone above and beyond forme or someone I sent to them. And I am only one customer. In the age of instant gratification and the internet the only way a small brick and morter shop like this will survive is to treat customers just the way they do. Whether it's a regrip in 10 min, a little extra time making sure you leave with the right set of clubs for you or just letting you know what the best set is for your game even if you choose not to purchase from them( regularly 10% less than big box stores) I highly recommend that you help keep this place around by shopping small and stopping in to see what I'm talking about. State of the art fitting equipment and the ability to perform ANY repair or custom job, if they cant do it, it can't or shouldn't be done. If you walk out satisfied with your experience please be sure to tell a friend or even a stranger. Places like this are getting harder and harder to find.
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