Hardware

Service was excellent!! Looked up information for me on the computer about a product... went above and beyond to take care of my needs.

Nice, small town feel, yet big enough to have everything you need.

Stopped for fuel at the gas bar. Was reasonably busy but not crazy. Everthing was clean and fueled my vehicle and popped inside to pay. The young lady was cordial and treated me with respect and thanked me for my visit and told me how many dollars that I had picked up on that purchase.

Disappointed, disgusted, angry...those are the feelings I’m having right now. We bought our deck stain from this store and initially they seemed really helpful. They assisted us in the steps we needed to take and told us how we should prep the deck. They pointed out when we should ideally do it weather wise. We followed all their directions and the stain looked amazing! For a season. Then winter came and went...and this spring we noticed the stain had been flaking off. We reached out to Benjamin Moore to see what was up and after repeated bad customer service emails we received an email stating what we did wrong. We didn’t sand the entire deck first! That’s right, apparently it’s crucial to sand every wood surface before applying the stain. Even brand new wood. PLUS it needs to be at a 12% moisture level using a moisture reader (cause everyone has a moisture reader). When we explained that the store didn’t tell us any of these steps they told us sanding a deck is standard procedure. It’s not by the way. I’ve been a landscaper for 22 years and I’ve only ever heard of sanding a deck of you’re trying to remove stain or paint. Regardless I’m just disgusted. Don’t waste your time here. Go to Home Hardware on Wellington.

the owner and staff really know their stuff. Great service.

Amazing service! Super friendly staff

Great customer service and very organized but over priced...

Very friendly staff and helpful. Manager is really easy going and willing to listen to find out what you need.

Went to our Milton location and everyone polite and greets. A very big thank you to Lisa in the Lumber section for her friendly, kind and knowledgeable customer service. Thank you again Lisa.

Good stock, I've never left without buying what I was looking for, customer service could use improvement.

Really helpful staff always have the answers and know where everything is.

The customer service is amazing. Everyone I've talked to is helpful and goes above and beyond. Just wish they would hire more people becuase everyone seems so busy

Nice hometown feeling and always fun to roam around to see what is available.

Probably the best hardware store in Guelph, the staff are all very knowledgeable and friendly

The Staff here deserve praise and thanks. Always friendly...willing to lend a hand. The Furniture here makes me wish I had more rooms! Crafts...DIY needs...Doors...Counter Tops. Theyve got it! Also now offering delivery for those bigger items ($$).