Hearing Aid

Good personal service. Great equipment and technology.

Most comprehensive hearing test I've ever had. Highly recommend!

Do you have tinnitus? Then Lewis Smith at McNeill Audiology is for you! I had it very seriously. It was impacting my quality of life, my sleeping and hearing. Then I had the great good fortune of meeting Lewis, a Registered Audiologist at McNeill Audiology. Lewis, his knowledge, experience and persistence has changed my life for the better – so here’s the story. I met him due to a near emergency situation. During a 6 month “treatment” of Chemo for my Follicular Lymphoma; my Oncologist, and my Family Doctor, both thought I might ALSO have an Acoustic Neuroma, a tumour on the cover of the nerve to my ear from the brain. While awaiting an appointment with an Otolaryngologist I made an appointment with McNeill Audiology (my audiologist at that time) to see IF my hearing had diminished as much as I had thought so I could have my hearing results both “before” and “after” Chemo. That is when I met Lewis and we discussed my Tinnitus (the on-going bane of my existence), my past hearing results and my current results. Lewis told me he had some suggestions to lessen the problem of my Tinnitus and after I’d seen the specialist he might be able to help me. In addition, Lewis gave me a test for Acoustic Neuroma that Audiologists can do with their limited equipment. He stressed to me that an Otolaryngologist had much more sophisticated tools available to him. Lewis’ results were that he could detect no indication of growth on the sheathing of the ear nerve inside my skull. Later, after having an MRI, MRA and MRV, no growths on the ear nerve were found. Good news. Later, when the Acoustic Neuroma dust had settled, I went to see Lewis and he walked me through what he could do for my tinnitus. The short story is I am stunned by the improvement in my tinnitus. 1) White noise (WN): I did not realize it but my existing hearing aids had a program on them that could create WN which Lewis could fine tune to be exactly the frequency needed for the different tinnitus in both my ears! 2) I can even turn OFF the “hearing magnification” part of the hearing aid and just have the WH noise generator on. This is really spectacular. Your hearing aids now act like air plugs with only with WN. Wonderful for reading, computer use, etc., you hear less noise around you and your tinnitus is partially muffled by the WN for peaceful quiet reading time! 3) The same as 2) BUT – you can actually do 2) ONLY then wear the hearing aids to bed and it helps you reduce that roar that returns when you wake at night. So much easier to get to sleep and back to sleep. 4) Lewis Smith actually cares about me, my tinnitus, my quality of life and he has worked diligently to fine tune, as often as necessary, my devices to see that I get the best quality of life I can. 5) I see my audiologist as a friend. That’s neat – really neat. 6) I recommend Lewis highly, even if your ears are perfect you’d like him too. Even if only as a friend!

Very helpful

Great friendly service and they gave me two fizzy waters! Treina is an awesome massage therapist!

Professional and knowledgeable

First time calling this place, the receptionist (name started with a d?) hung up on me when I asked her how she was???? so I called back, she hung up on me again. I called back AGAIN asking to speak to an audiologist or hearing specialist and she told me she was NOT going to let me speak to anyone and that she would call the authorities if I called back! What kind of service is that? I think the people working at your front desks forget where they are sometimes. SO unbelievably unprofessional. I will not be using Beltone in the future and I will make sure anyone I know who needs hearing care doesn't either.

Always professional and friendly

Polite professional, competitive prices

Very good service. Willing to take time to explain how aids work, and to answer questions.

I have been very happy with the care I have received from Erin and her colleagues. She spelled out all of the options, and, with her help, I ended up with exactly what I needed. Follow-up care is great too.

Very professional, helpful, and xaring

With each and every visit I take to the hearing loss clinic in Cranbrook I see more evidence of the dedication to excellence towards their patients. Through friendly staff and expert service I feel confident referring all of my hearing impaired family members.

I have been with Kamloops Miracle Ear for many years and their services have been excellent. Karrie suggested that I get 2 hearing aids. Normally my left ear has NO sound going in and my right ear has not sure of the percentage but now I wear 2 hearing where the left ear voice/sounds transmit to the right and even my balance is great! Thanks Karrie for a great hearing aid. Even my family noticed the difference in my hearing.