Home Builder

Great people. Great work. Great homes.

Customer service was poor.

I ordered one sheet of 5x10 MDF and asked Nelson Lumber to cut it into 4 pieces. They said they had the sheet in stock. I went and paid for it and gave them the instructions to cut it. So far it has been a week and I still haven’t received my MDF. I have been told they are swamped and every time I call to inquire about the status, am told it will be done today. Honestly it is getting a little ridiculous now. Apparently they received a large order and the GM said to stop all other orders for that. Is that great customer service? I should have ordered from somewhere else.

Best in Class Custom Builder! Jason and his team deliver an exceptional product that is surrounded by a great customer experience. I've dealt with numerous custom builders across Canada and Jason truly sets a high bar for achieving excellence and exceeding customer expectations. From planning, through design and build, Wolf Custom Homes are in a class by themselves as seen in the quality and details they create. Building or buying a custom home can be a difficult process, but the relationships and trust that Jason and team built from day 1, made both the journey and destination worth while. We are so proud of our Wolf Custom Home and so grateful to have worked with Jason and his team of professionals. Thank-you Jason, Jill & Ian!