Home Builder

Traumatizing experience with staff yelling at my contractor and hung of on me, plus poor workmanship. Only mistake I've made is I should've read these reviews before buying from these guys. I found this place from an online advertisement website as this company claim to have a moving sale couple weeks ago. I was looking for an exterior door before putting my house on sale, found one and paid 50% deposit as I needed to bring the current door to perform matching. I asked if we need to schedule an appointment in advance and Glen told me just called couple of days in advance. First he told me they are old on Sat so when I called last week I was told they are not open on Sat (first surprise), and was told I can come on Mon. Then on Mon morning, I got a call from Glen telling me something was wrong with the door so they need to send it back to fix (second surprise). I was a bit concerned but did not complain. I asked to schedule for an appointment on Wed (that's when my contractor is available) and Glen told me no need to make an appointment, just make sure to bring it in between 10am to 2pm. Confirmed it would take about ~1.5 hrs to get it down. My contractor brought the old door in for matching. Asked how long it will take, was told would take couple of hours, came back after and the door hasn't been worked on and told to wait. Only after the 3rd time he started asking one of the staff memebers how long it would take, they started yelling at him with profanity and kicked him out of the store. I called the store after I learned about the incident, a lady picked up the phone, claim my contractor was being rude at her staff. I told her that wasn't what I was told and it was unacceptable when my contractor has been waiting for 5 hrs without an estimate (it was supposed to take 1.5 hrs) and the lady hung up on me after giving me very rude attitude (my tone was stern but was very polite, no swearing). We finally got the door after almost 6 hours of waiting and the door is fully of flaws (chips at the corner and the worst part was it doesn't even fit despite we took the original door). We decided not to bring the door back given the hostile attitude we have received. Not only the delay and the problem with the door caused me more money to have the contractor to fix it (and waited for 5+ hours), I had to delay the listing of my house. It is absolutely terrifying.