Machining

Order sent via email requesting charcoal as the colour but for them to make sure the charcoal I am requesting is flat black and not a lighter colour. I also stated if not to just make it black. Their office called me to give me the cost of my order and I once again confirmed charcoal which is very close to black. She refuted later that we had this conversation. On delivery I received what I would call a gray colour on my metal. I asked for them to redo the order and received nothing in response. The owner actually called the police as I insisted on the order being redone or my money back. The police confirmed with me my email instructions were direct, but the owner was having none of that and still refused. Great company until something is not correct.