Mortgage

mortgages!!!!!!!!!!!!!!!

This is a great branch! They've always been very helpful, as the one in Downtown Columbus!

Worst mortgage experience ever. DO NOT go through them. Not only did my loan officer mysteriously disappear 2 weeks before I was supposed to close on my house, the new officer forgot to tell me important pieces of information until the day before I was supposed to close. I closed 2 weeks late and almost lost my offer from the seller because it was so late. Additionally, they sent incorrect information to the underwriter based on information they "thought" they'd heard from my Realtor which caused me to have send in additional documents and letters stating that it was not true. After the loan, I got a letter that my insurance was incorrect despite the fact that they had spoken directly with USAA (my insurer) and confirmed everything before I signed. I had to spend another 2 hours on the phone taking care of that issue myself. They don't keep track of all the info I was sending them and had to ask me for things multiple times. They also had no common sense to let me know what items I needed in by what time or follow up during the process - I had to call and ask about everything and when they did remember things it was way later and caused a lot more stress for me. On top of all this, I was treated like a child the entire time - they seemed very unprofessional via email and phone and Irene was flat out rude. I wish I could start over and go through someone else, but too late now. My Realtor said she'd never seen anything like this before. I expected more from a major institution like SunTrust but I guess not. The only good thing I can say is thank goodness it's over.

the employee working the business line today is talking and playing. Needless to say customer service is horrible and it's making the drive threw line extremely slow today. Very aggrivating.

This is the second mortgage I've done in my lifetime and it was the best experience I've had in customer service among any company. I gladly endorse this company for your mortgage lending needs. They are so kind and always available. I had an excellent experience experience with Bobby Haskin and Katelind Cumings there. The key was their communication. Everything was clearly outlined and no hidden fees. As a military member, it is always nice to find a company that is not trying to take advantage of you. Thank you Guild Mortgage!