Mortgage

Loan Star was great all throughout the loan process

If I could give this review zero stars, I would. I'm not sure that I could have had a more terrible experience. I took my business to Mike Felton at Wells Fargo with a complicated home mortgage after my original lender realized that her company wouldn't be able to lend on the property the way it was currently titled. He was well informed about the issues pertaining to this particular property, and assured myself and my realtor that he would have no problems completing the loan. Unfortunately, he realized the day before the property was scheduled to close that he would, in fact, not be able to loan on this property, and for the exact same reasons that my first lender had pointed out much earlier in the process. I found out through my realtor that Wells Fargo would be unable to complete this loan for me, and while Mike's underwriter had the decency to offer his condolences, I never heard from Mike Felton again. Mike Felton is unorganized, lacking in people skills to the point of rudeness, and incompetent in his position. His shortsightedness cost me time, money, and an extraordinary amount of stress. He has created major issues for me that I am still currently dealing with, including the issue of homelessness as I had already put in my 30 day's notice with my apartment managers multiple times in order to accommodate for the extra time Mr. Felton claimed he needed to get the loan underwritten, and I now had no house to move into. I highly recommend steering clear of both Mr. Felton and Wells Fargo as a financial institution.

Anne was fantastic. She was quick to respond to every question we had at every step. I personally loved the app. I felt like I was being updated as fast as the process was actually happening. A+ for Academy and off the charts for Anne herself.

Everyone I have interacted with has been helpful and personable . Good place !

Team Evergreen was the most professional and Awesome group of people I have had the pleasure to work with. They went above and beyond in every aspect of my home buying experience. I truly believe that without them my dream of buying my house would have never happened. I would absolutely recommend Team EVERGREEN to anyone wanting to buy a home. They are the Best. Thank you to all of you.

I would highly recommend American Pacific Mortgage in all respects and in particular recommend Juanita Smith, Loan Officer. Not only is she an extremely knowledgeable professional, but her customer service skills are second to none. Juanita was always available, returned all calls and e mails promptly, and answered all questions we had . Juanita guided and supported us through this long and complex process and we will always appreciate everything she did.