Mortgage

Amazing group of people to work with and quick to get everything done for us. Don and Dawn were both amazing and took time to answer all our questions (we had 1000 or so lol). If you need a new house, investment property or anything real estate related give them a call. =)

I have called 5 different numbers and been on the phone over an hour trying to get a hold of someone who can help me with my new mortgage - NO luck. I was transferred by the branch to "someone in lending" and it turned out to be that woman's cell number. After getting an attitude with me for calling her cell (which I DIDN'T - her own company transferred me to it!) she said she would text me the number I needed BUT NEVER DID!!! They brag about being a small bank with personal service but it is a LIE. Now that I have a problem, there is NO ONE around to help me! Stay away at ALL COSTS!

Audra and Starkey mortgage are the best. This is my go to company and I recommend them to all my clients. Audra and Company will go the extra mile to make sure their clients are taken care of.

For whatever reason they like to close early.

They tried charging me $10 to cash one of their own checks! I said to them, "do you think your client is going to be happy that you're charging their employees such a steep fee to cash their paychecks, using money that is verifiable because it is one of your own accounts?". They did nothing for me, no sorry about that, nothing. I understand most banks do some fee but it does not make it acceptable, and many will offer to waive the fee given like circumstances. You could've been the bank that stood out from the rest, but instead you get one star.

The worst service I have ever had

The tellers are always friendly.

Closed a few minutes early on the first day after a holiday, turning away several customers. Not a great way to treat customers.