Mortgage

I had my home with Sterling and when the change came to Umpqua I received a letter advising me that I needed to send my payments to Umpqua. I started mailing checks. But they continued to take the payments out of my checking account, too. I realized this a little late in the game but am very disappointed in their service. Of course, Sterlings service wasn't necessarily sterling, either. So I give them a very low rating. Maybe I should take away the 1 star.. Paid off the mortgage and Umpqua sent the deed release to Sterling bank - the bank they had taken over. So what? They sent it to themselves...the foolishness continues../

I love working with Keira, she is amazingly helpful and knowledgeable!

Julie is really great to work with. She's very informative and kind. She also was able to get us a much better interest rate and more affordable closing costs than the other lender we started with. She keeps you updated on your loan throughout the entire process and is quick and helpful in answering any questions. I highly reccommend choosing her as your lending agent.

Wendy is great

this is the worst bank ever