Nails

When purchasing a Groupon, you are advised to book online, and are then blocked from doing so. You are advised to contact by phone, and she has provided an incorrect phone number for the Groupon purchasers to contact. If you get in touch via Facebook, you will then be given a corrected phone number to call. I called and made my appointment, provided the Groupon security code as requested, and when asked if I needed to bring a printed Groupon voucher as with some merchants, her response was to say that showing to her on the phone would be enough. When I showed up she asked to see my Groupon on the phone to "confirm it was the same person who made the appointment" (rather than check ID, use the phone number assigned to the reservation, the Facebook message history, the receipt from Groupon on my account showing that I purchased the service or other). Unfortunately, rather than waiting until she offers the service to mark the voucher as used, she marks the voucher as used right away when the appointment is made, rendering it impossible for the customer to go view the voucher to show it to her. She stated in person that this is an ongoing issue, yet she continues to do it anyways?? I firmly told her that she marked it as used a month prior, making it impossible for me to show her the voucher, and she began aggressively telling me that she told me to take a screenshot when we spoke on the phone (she did not, it would have been stupid easy to do so IF SHE HAD MENTIONED IT), she also claimed to have said that it was cash only for the tax amount, which again, she did not mention on the original call, however I told her that I had brought cash as it was a nail salon. She apparently took offense to me insinuating that in my experience nail salons prefer cash?? She started making complaints about my attitude because I wasn't "helping" her correct the situation as she repeatedly told me to contact Groupon (I pulled out my phone in front of her, called the two phone numbers for Groupon on speaker, both of which state they are closed for the weekend, as is their live chat, and to email for a response in a few business days). Again, firmly telling her that she has been provided with the security code and already redeemed the service and been paid by Groupon, she still refused to offer the service instead claiming that I was being disrespectful for pointing our her error and how she rendered her own request impossible. She was reading over the service contract she had me sign while I was texting a friend about the terrible experience thus far, and then told me I was disrespectful for not paying attention to her when she was done reading the contract?? Like, open your mouth and speak and I'll listen, but you're chewing me out because I was texting while you were reading??? Prior reviews I had read including claims that she was rude and aggressive with some people, but that the result of her microblading were still okay, as such I was fine telling her that I would still move forward with the service if she could remain professional during the experience. Her response was to insinuate that she would purposefully do bad work by telling me she didn't like my attitude and that I should be more careful since she would be working on my face. In the entire interaction, there was only one of us to raise their voice (her) and only one of them to direct any kind of threat (her) yet she continued on her line that I was the one being disrespectful for saying that I would not return for the follow up visit if this was her version of customer service? She could not remain professional and instead threatened to mark up my face improperly, and then refused the service outright implying that I would leave a bad review. WELL HERE IT IS! 3 hours of my time wasted, $$ I'm waiting to have refunded, and went and got henna done on my brows instead of risking dealing with someone else equally as unprofessional as Viviane. Discount is NOT worth the hassle in this case.

I've been a few times to get a manicure and got a pedicure for the first time last night. Great service. It's a small nail salon, and, despite always being very busy, they never cease to do their best to take walk-ins without appointments, and they always do so with a smile. I'm not sure, but I think it's a family-owned business. I wouldn't have gone back so many times if the staff weren't so nice, dedicated to their customers, and patient because they really take their time to give you a good product. I wouldn't say they're cheap, but they're conveniently located, and to be honest I don't know what competitors cost. I will definitely go back, just for the ambience.

Been going there for over 15 years, Tina's quality is unbeatable! I always leave satisfied!

Best job ever !!! 👍👍👍 Excellently detail oriented and listens to the client wishes when comes to design. Anne it's amazing 🙂 very gentle and caring. Makes her work with love 🥰 I would like to give her 10 stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ I will always return with pleasure and excitement, ready to try new designs 😉

I highly recommend this salon. I have been coming for over a year and I can not go anywhere else. Kim is a professional who takes her job to heart. She does wonders with my nails and I am extremely satisfied. I receive many compliments every time! In short, a wonderful salon and a wonderful technician.

Horrible service! One lady did my French tip gel nails and messed it up so bad that another woman tried fixing it and didn’t really make it better. They did not bother restarting even though they knew they did a horrible job. I asked for a 5$ discount cuz they did a terrible job and they refused. A salon that cannot even do French tip well is not a good salon. Do not recommend. Go to salon Jen Jen! They are so much better…

I do my nails here every month, they’re really good. It’s clean and inexpensive, I recommend it!

Superb Welcoming team !! A show that wants the detour !!

Excellent job! Thank you Kristelle

Very nice job, very professional manicurist.I recommend it.

The team is exceptional!

This is the first time I have nails that lasts that long. I made 7 weeks .Thank Annie 😍