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Genovese
941 Massachusetts St, Lawrence, Kansas, 66044, United States
CAUTION****Unprofessional, deceptive service from management!!!!!
Negative stars if possible!!!!!
When our group was being seated Sunday by a very gracious hostess, she told us that the special today featured free refills on mimosas until 2pm for a cost of $5. We all finished our meal and enjoyed several of the mimosa specials.
We about spit however, when we got our check and found out we were billed $5.00 EACH for the mimosas we had ordered !!!
WHAT.... are you kidding me? Where are the cameras? This is a joke…right?
I called our waiter over to discuss the obvious overcharging and he no idea what had happened. Our waiter then asked a girl named Alex, the restaurant manager, to come over to our table.
Alex walked up and asked me what my problem was? I politely explained that the gracious hostess that sat our group explained to each and every one of us that the “Sunday Special” today were mimosas for $5.00 with FREE refills until 2pm, and that we were over charged $5.00 for EACH instead.
Without hesitation she snapped back at myself and our table and said “I don’t believe you, the hostess would never say that to you”.
WHAT? This Alex the manager girl just called all of us liars without ever consulting her hostess!!!!
She continued to tell us “You all should have confirmed this special with your waiter first.” I started to reply to the completely disrespectful way Alex was addressing our group, when she smiled, and literally laughed out loud at our table, turned and walked away !!!! Our waiter stood there with astonishment. Our entire group was stunned at the total lack of professionalism and the blatant rudeness shown by Alex the manager.
We paid the over charged bill and started to leave the restaurant only to run into Alex once again standing close to the doorway with two other staff members laughing loudly at all of us as we walked out, as if to try to humiliate us like a high school bully with the big mouth that everybody hated.
Great way to treat a whole table of guests Genovese....
Genovese should NOT have this Alex girl in a management position period!!
We won’t be back~~who wants to be abused and lied to more than once ?
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