Restaurant

UPDATED TO 5 STARS!!! **After our initial experience, Tony the proud and wonderful owner of Polanco, reached out to me directly to apologize. He offered us another meal (free of charge) or our money back. We gave Polanco a second chance and were BLOWN AWAY by the service and delicious food!! Tony personally delivered our meals and we could not be happier with our new first impression! We will definitely be back!** Just moved to town, and we heard nothing but great things, so decided to order for delivery. Got confirmation that our order would be arriving in 30mins, 1 hour and 10 minutes later, still no food. I called the restaurant (and yes, we were anticipating a longer wait due to the holiday) but my call was answered by a girl who stated they had mixed up their delivery orders, but the food would be leaving shortly. We received our food about 20 minutes after that, and it was soggy and cold. I can only assume that our food had been riding around (or sitting around) for the last hour we had been waiting. While everything was still delicious, this was a terrible first impression. We will think twice before ordering again.

We arrived at 5:10pm and they said it would maybe be a 30 minute wait. Then, at 6pm, they told us we were next after I explained we had a play we had to go to. At 6:10 we were assured they were close. At 6:30, I asked if it was even possible to have dinner and make it to our play. "Oh no, you'll never make it." Are you kidding me? It's going to be a long time before I return. And I walked through the dining room - at least 4 empty tables. We then went to Perc Place in Hartford, where the owner saved the day by getting us food as quickly as she could so we weren't hungry for our performance. Thank you, Cynthia!!

Awesome place ,Amy and Rainy are awesome!I went to see scott berendt tonight GREAT Singer!

Fantastic place to take family or large groups or weddings. Food is fabulous. Great. Even an all you can eat fish or shrimp Friday night fish fry. The staff that they have is very well trained and very responsive to your needs.

Beautiful setting. Great bar and food. Our group had a wonderful time.

Good

It's hard not to love eating at a resteraunt on a beautiful lake during sunset. We came here with about 20 guests, and the service was excellent. However, there was only one vegetarian option on the menu and that was disappointing. The pasta was good and I could tell it was homemade, but I like to have choices. Everything else was great and I would recommend it to meat eater who want a fancy experience.

You are lucky to get what you order. Or a greeting other than what do you want if you come ay night here. Employees to busy talking to one another as people line up.

Was able to sample the delicious new sunflower seed bread. The employee were very nice and the order was filled correctly and quickly! Thanks ladies!

Great atmosphere, a must stop anytime of the day or year. Perfect place to grab a beer or have a Friday fish fry. Owner slapped me in the head when I acted out of line, so it's a perfect place!

Always great. Cozy atmosphere.

Recommend you eat also. Good food

The food was excellent the waitress was very efficient bartender excellent very entertaining. Helpful always checking to see how our experience was and it was excellent all the way around from the food to the service thank you Alpine Retreat will be back again soon

Amazing gastropub in rural Washington County. Definitely worth the trip for brunch, lunch, or dinner. Craft cocktails and beers available. Friendly,capable service. Well appointed inside with comfortable furnishings. Even details like the flatware are well chosen and impressive. Casual attire acceptable, but the meal will definitely feel like a special occasion.

Good Good Good

The food is always good. Two weeks ago we placed a to go order and they forgot some of our food. The manager was really nice when we called and offered to send us coupons, but 2 weeks later we are still sans coupons.

We go there at least once a week we just love the new management he's very thorough it's cleaner than I've ever seen it and the food is excellent

Very unsatisfied. Our order was incorrect,Order was for a hot fudge sundae with pecans received a hot fudge sundae no pecans. This was corrected. but it should not have happened. Bottled water was warm. Was told by manager they were unaware the bottled water in the cooler was empty so someone went downstairs to get one. It was not a busy time of day about 3:15 when we went to leave the trash was so full that people were setting their trays where ever they could find a place. I feel since it was not busy there was no reason someone could not attend to the trash. Then a store member was walking past me I said excuse me and I intended to ask him about the trash but he walked right past me, ignoring me. Do not intend to eat there again. FRUSTRATED OUT OF TOWN GUEST.

Six miles away, they won't deliver. I am a mile past their apparent 5 mile delivery radius.

Pretty good bang for your buck here. Food is your standard fare, but I've never had anything bad. Typical Greek restaurant