Travel Agency

Have been there 6 times for various things. Staff was always polite, helpful, accurate, and acceptably efficient. What more can you ask? Have also phoned them several times, and always received accurate information.

This company took our money and then cancelled our trip. We never got our money back!!!

Some of the worst customer service I've experienced. I walk in and without looking at anything the guy tells me my insurance will be $1600 for the year without asking my history.

The entrance is weird, you trip you die

Went in today and Andrew was a joy to work with. If you have to book a flight, go to this branch and look for him!

Awesome staff, excellent service. Kavita went out of her way to help me on her off day....I recommend this agency to everyone...

Small cramped office, I was told I would get a call back about a booking and they never called.

Nippon Travel has very patient staff who go above and beyond for your booking experience. Highly recommend coming here for all your Japan travel needs. They also can make bookings for other travel destinations as well, but it seems like Japan is one of their specialties. I always feel I can trust their information and advice.

I had a horrible experience working with this Flight Centre location. I put my trust in the agent I was working with and was completely misled. I wasted my vacation time and thousands of dollars. He booked me over spring break after specifically requesting to avoid a week during any spring breaks. He sold me a 5 star resort with photos of a beautiful room but it turned out to be a 2.5-3 star room in a run down motel section at the back of the resort. The agent I worked with and the manager both lied about making a phone call to help resolved the situation. This was confirmed later when someone actually wiling to help was reached and noted that no complaint was left on my file which would have been there if a call was placed. After the fake attempts to help, they repeatedly refused to help. Never use this location!

THIS REVIEW IS FOR THE NORTHEAST LOCATION: An agent called Kavita kept on lying to me about calling me back with my travel info she says I'll call you back in 15 mins then nothing next day she says I'll call back in 30 mins then nothing and so on ... Why do you have to lie ? You want a costumer to buy travel packages from you like this ? She clearly didn't really care if i want to deal with this company or not ! Very unprofessional , she needs to learn a lot , i ended up going somewhere else , don't deal with them ! A basic question about travel fares needs days to be answered !