Travel Agency

态度极其恶劣。

Very accomodating. Gives you the best prices for your travel. Their agent is very kind and transparent about the prices! Very good!

terrible experience !!! Do not book airline tickets with this group !

They set out in 30 degree weather for New York with no Air on the bus. Two kids passed out from heat stroke and others weee close. So they stopped. They then ended up being further behind than they already were a nine hour ride turned into 12. Planned events then missed. They need to work on better planning and bus maienence. The hotels they booked did not have the promised amenities. They get two stars for the poor driver who suffered with everyone and getting the kids there safe but that's all

Excellent service and they specialize in Latin american travel hense the name.

My partner and I had a terrible experience with Jade Travel. We had purchased a travel package through Jade Travel with an itinerary going from Toronto to Hong Kong, Taipei, Tokyo, and then returning to Toronto. At the airport in Hong Kong, as we were trying to check into our flight to Taipei, I was informed that I was not allowed onto the flight due to Taiwan restrictions on passport expiry (Taiwan requires a passport with over 6 months duration until expiration at the time of entry). My passport was set to expire in 5 and a half months. Jade Travel had not warned anyone in our group of six about this requirement for entry into Taiwan. As a result, I was stranded in Hong Kong for an additional 4 days. I contacted Jade Travel that evening to make arrangements to resume my itinerary to Tokyo, and ask our travel agent, Jacqueline Hau, why she had not informed us of the Taiwan passport requirement, to which she replied that she had “asked if our passports were valid,” which they were given that they would not expire for months after our return to Canada. We explained our situation and our immediate need to re-route our itinerary to go from Hong Kong to Tokyo (skipping Taipei), for which she charged us for new tickets as well as re-routing penalties. We authorized payment over the phone and confirmed the credit card information. The next day, we woke up to emails from Jacqueline stating that she was waiting for payment confirmation for our new tickets and that the seats were NOT being held for us. We were forced to wait the entire day for Jade Travel to open (due to the time difference, of which Jacqueline was made aware of in our conversation the previous evening) and reconfirm that we indeed needed to leave Hong Kong. Jacqueline knew that we were stuck in Hong Kong due to the passport limitation that she never informed us of, that we needed new flights to re-route our itinerary, and still did not think to hold our tickets, despite the fact that we authorized payment over the phone with her. We have never had such a stressful, frustrating, and overall terrible experience with a travel agency before. Every travel agency that we have ever gone to in the past has always checked our passport information, reminded us of any special requirements needed to enter the country, and has held flight tickets for even unconfirmed itineraries to ensure a successful trip. Jade Travel did none of these things. Moreover, not once did we receive an apology from Jade Travel, so in the future, they will receive none of my business. Please don’t make the same mistake I did in booking with Jade Travel.

unusual for novadays, like old days, when only travel agents could do your travel arrangements

It's hard to find a more experienced and reliable travel agency when it comes to organizing tours to Eastern Europe and Russia. Would gladly refer Canadian Gateway to any of my friends.

Our recent trip to Israel was flawlessly organized by Janice Snider and was perfect in every way .Linda and I would recommend Janice and aufgang travel.for the expertise, dedication and excellent service we received 100 percent of the time