Automotive Repair

They arent even worth a website. Called beforehand and told to bring our truck over they would see what was going on with it. 1) wrong address (they moved and still showing old address. 2) we arrived and met by a NASTY, RUDE LADY, who to me was just a secretary. Had the mechanic tell us where the dealership is and that they without looking at our truck should go there. 3) She had the mechanic blow us off after hearing differently on the phone. NEVER GO HERE!!!

If you are looking for a mechanic you can trust, look no further. They will shoot straight with you and not give you anything you dont need.

This is going to be a long review. However, if you are considering using Detlan equipment for service I recommend you read on. First and foremost I would like to state that I am not a constant negative reviewer. Feel free to check my other reviews for proof. I have a reasonable expectation of customer service. I am writing this review before I have even unloaded my tractor so everything is fresh in my brain. Here is how my experience went: I had a problem with my 3 year old John Deere riding mower last year that I threw multiple deck belts. So this "spring" I decided to have it diagnosed and if reasonably priced, fixed. I had also performed all the maintenance myself up to this point and figured I would have it professionally maintained for the first time to protect my investment. (Paid about 3000 for tractor new, keep this in mind as we go on.) I called Detlan equipment on Friday March 16th around 2pm. I expected to have to make an appointment. I held for 14 minutes before being connected to a service agent. I know it was 14 minutes because I was on my lunch break at work. I have the phone record to back this up. I was surprised when they told me I could drop off next day. I like to be prepared so I knew I was tackling this early in the season. When on the phone I asked where to drop off. I was told the right side of the building I will see a man door, go in there and we will help you. This is a bit confusing because the man door leads into the filthy shop. Not only is this confusing it is likely a hazard to customers. Especially if you are bringing children in. What if they are welding inside? I was greeted after a few moments by a nice gentleman who confirmed what I was bringing the tractor in for, took my info and told me where to park my tractor. I asked what the time frame was and he told me about a week to a week and a half. On the 21st of March, two week later I received a phone message from Judy at the front desk informing me my tractor is done. I return call on Tuesday the 24th and asked what my bill total was. $629.00. I immediately asked to be transferred to someone in service. I was transferred to Steve who is a nice man whom claimed to be the service manager. I asked why no one called to get my OK on fixing the deck. "We would have called if it was something expensive." To me, this bill is expensive. This is how their pricing structure works: They charge $80 an hour for service. I am going to compare this to servicing your car. Maintenance on a vehicle carries a discounted labor rate. Skilled labor is charged at full labor rate. This is how you can still get a synthetic 6 quart oil change for $49.99 that includes a tire rotation. Detlan is charging almost that to change a 2 quart lawn mower oil that requires 1/4 the amount of oil. So here is the breakdown of the bill. 5.6 hours of labor to change the oil, change the air filter, sharpen the blades, change the fuel filter, change the spark plugs, change a pulley on the deck belt, and install a new belt when finished. Mind you, all at $80 an hour. I had this conversation with Steve whom I believe is probably a nice enough guy, just too far removed from the reality of the customer. I do not deserve any sort of concession except maybe for for the fact that they did not have my OK to repair the deck problem. I had this conversation with Steve and he made no attempt to make me feel like my business was appreciated. These are the steps I would have felt made me feel like he understood I was upset and wanted me to return in the future: 10% discount on bill, 10% future service credit, clean my tractor, or at least come out and apologize when I came to pick it up. Instead when I did come today April 7th to pick up which I made clear was going to be my pick up day I walked over to the service managers office who's door was closed (the office is all windows.) He did not get up, did not recognized my presence. You have my number and you know who I am, feel free to call me to discuss this if you so desire.

This is a scam, not an actual Business

Exelent place for diesel engine repair. A little pricey though

Always fair pricing and honest guy!!

Creat place For you car or buy one

Had to have my car towed in Ephrata. Bressler's did a great job!

Needed some last second exhaust work to pass inspection. Took it in about 4:30pm. I was told they could get it in the queue the next day. Got a call about half an hour later that they already looked at it, it would be done 9am the next day, and it would cost half of what I was expecting. Would definitely recommend.

Very good repair shop, quality work

After countless phone calls to shops nobody would come out to diagnose my problems with my 7.3 F350 which broke down in Johnstown, Pa. When I finally called Timz Diesel, Tim himself answered my prayers. It was 4:30 pm when I called and let him know my situation. Oh and by the way I was from our of town.(Georgia resident). Tim immediately sent his mechanic (Chad) out to diagnose the problem. When Chad arrived and diagnosed the problem he suggested we get the truck to the shop so that he can work on it and have all necessary tools that we needed. After getting the truck to the shop Chad and Tim got me going the next day. These 2 guys are very well appreciated. I would recommend them to everyone I can reach out to. And by the way they got me back on the road to make it home for my 25th year wedding anniversary. THANKS AGAIN GUYS.......

Miles really knows what he's doing always fixed right the first time. Very nice people

I rarely leave reviews unless I'm blown away by the service. Which D & T Towing Care did. He was extremely helpful & nice. He was talkative & not awkward like other people. He even offered me a ride home after he left my car at the mechanic. Definitely will call you guys again if needed & recommend the company to other people.

It's so nice to find honesty in the car repair business. Frank just tells you what it is without the surprise "absolutely essential $1200 repair". We will be coming back.