Car Rental

Lack the basics of customer service such as greeting people. Agree with other reviewers about rude staff talking down to you and not listening. A shame ICBC has a contract with these guys.

Thank you to Aru and Sukhi for making my rental experience super easy and efficient. I highly recommend it Regards Raman Dhaliwal WR Mattress Gallery

Great service and awesome staff, quick service and very understanding. I got Shafinder twice helping me at the front desk and he was great, definitely recommend this place for any rental inquiries Cheers

Excellant service and very friendly and helpful staff

Ill second that. These guys are on Meth!

Staff are very rude

Despite the lower prices here, I encourage you to spend that bit more at alternative, more professional car rental offices in the surrounding area. It took us 1 hour and 30 minutes to pick up the rental car, due to "GPS being unavailable", even though we had pre-booked and pre-paid for GPS to be included with our vehicle. After explaining that we were foreign to Canada and absolutely needed GPS, the agent finally agreed to give us a different car which had GPS pre-installed. I still don't know to this day, why this solution was only offered to us one whole hour after arriving at the branch? Had we not fought our corner, we could have easily left Thrifty with an inferior car and no GPS. This new car of ours was not even ready however, and when it was eventually ready, neither was it clean. We ended up missing our ferry to Vancouver Island, due to lateness, and had to wait another three hours for the next available ferry. In total then, a 4.5 hour time delay, all because these guys can't be bothered to prepare their cars for paying customers in advance!! Upon returning the vehicle, we left a belonging of ours in the trunk. After being cleaned, the item magically disappeared and was to never be seen again. What's more, there seemed to be this whole issue with using Mastercard to pay for the booking, even though they have the Mastercard symbol as a method of payment plastered on the front desk? Again having no other available card to pay, we fought our corner, and the agent finally accepted our Mastercard. In the end, it took 45 minutes to complete the return of the vehicle. Recurring theme here? Quite simply, this was an absolutely horrendous experience. The staff do not care about your complaints either, and have the attitude that they are right, and that the customer is always wrong. It was only when I took my complaint to Thrifty Head Office, that I received some compensation. Looking at other reviews, this branch of Thrifty seems to take and take customer reservations, but fails to deliver on any of them successfully. I have never come across such unprofessional, unsympathetic and rude staff members. Please avoid!!

Had a very good experience. Customer service was great. Jaspreet and shayal were really helpful.. would love to refer it to my friends and family. Thank you

Great customer service, really care about the customers and very clean and nice cars! Only car rental place I've used that I would actually recommend to a friend.

This was my first time renting a car from this location (open sundays) I was not only taken care of VERY professionally, but incredibly quickly I was on my way in no time. The staff, Amrit and Sukhdeep even upgraded me to a much better car ! Thanks so much will be back next time I rent

Very good rental. Almost new truck

Staff is really good

I have worked with Pacific Harmony Limo for over ten years and they always deliver exceptional service. I sleep easy the night before a wedding when I am working with them as I know there will be no issues, they will call me before they arrive, they will be on time and exceptionally friendly to my clients. I love working with them!

Amazing customer satisfaction with a great deal.

The service is very professional and smooth. Staff will be helpful to tell you about the area of you are exploring.

I read through earlier reviews by other customers & it looks like there were some issues but they seem to have been fixed now. An excellent & efficient service was provided by Mr Arjan & the team. He was very pleasant and professional throughout. He kindly arranged a very clean burgundy Nissan Sentra which my wife instantly fell in love with. When we brought the car back it was raining heavily & Mr Arjan was so kind as to create a space in the reception for my wife & our baby to sit comfortably. Thank you Sir for your perfect customer service & efforts. We will definitely be recommending you guys as a good car rental outlet in the city.