Car Rental

Hard to locate in the car park as there's many entrances so 1 star down. But polite staff, quick collection and I'm out

This was a brilliant find for me. No more getting off a long haul flight to wait in line at a rental office for ages to get a dented or scruffy rental with the model I hadn't booked. City Mini met me at Heathrow Airport and went through the car before I drove it. I got to drive a wonderful Mini Cooper - automatic, Satnav and Bluetooth provided. Effortless.

Top quality service!! First class all the way!! Very professional and polite, they know how to treat there customers, can't say enough I will definitely use them again!! .

Thanks Starr Cars, Top service. I booked a Ferrari; the car was in good condition and was not changed for another model which can happen with some of the less reputable companies. I also booked very last minute. (1.5 to 2 days before), and because I am an expat there was a complication as money had not cleared from my overseas account, (my problem). Starr cars mitigated the issue by slightly reducing the deposit. I still had to effectively pay more than once by giving cash on the day. This was a worry to me as I had not used Starr cars before. However the worry was needless as the late overseas money transfer was immediately refunded. Thank you Starr cars for your professionalism, and integrity, I will definitely use your service again.

These are fantastic fellas who will bend over backwards to provide the best customer service. My go to place for rentals. Keep it up guys.

Avoid this Avis at all costs, especially if hiring an Auto! Grossly incompetent, poorly trained staff and terrible customer service. Although booking months in advanced, we arrived to be abruptly notified they had no cars available. They had allegedly contacted me but when pushed, they had no number or email on file. Their only solution was to give us a refund and try hire a car elsewhere. After an hour of negotiations and talking them through how to do their job, they finally found a car at a nearby Avis. This collection was also a nightmare, they hadn't actually informed the other branch that we were collecting the car so when we arrived it had been allocated to another customer. We eventually managed to find a vehicle after some more negotiations and drove away with a car that had neither had the chance to be cleaned or refueled. I was happy to just to get out of the hell hole that is Avis though.

Easy to get to and staff were helpful. The deposit is withdrawn from your account when you collect the car, this is returned when the car is brought back.

Had to use Google maps to find the office. It is in a car park. Very easy registration once we found it.

friendly, helpful and efficient . Easily up there with some of the best - especially at their kings cross branch - DAVID, MOHAMMED & SHEREEM, looked after me succinctly

Rubbish customer service

What can I say other than from start to finish it has been effortless to rent a car through HiyaCar. The app was easy to use, I got the car I asked for and it was clean!!! The owner of the car was great too and ran through everything that I needed to know, I will m certainly be back again and again.

Terrific

Easirent, no. Hard-rent, maybe. Wanttoshootyourselfinthehead-rent, yes. Agree with other reviewers -> do not be tempted by the cheap prices. People arrive happy and leave miserable. We left miserable with no car and no money back. They make is so complicated to hire that we weren't eligible after already paying and no refund. In the end we had to go through a credit check (and pay extra for this), and despite our healthy incomes and never having missed a bill or rent in our lives, we failed their dodgy credit check. FYI you will also have to pay the congestion charge when you collect and drop off (£11.50 each time) - they do no absorb this and so you are not actually even saving money!

Have used AVIS before and their sister Budget. Always good service (probably 4*) but this branch at victoria don’t tell you about the congestion charge. Ok, I should of know. Probably should have looked into the paperwork more closely too as AVIS will charge you an admin fee of £30 to do the honers of debiting your card for the £80 Tfl charge. I’m sure there is a better way for the consumer for this to be handled but for now. They don’t tell you or remind you, there is no poster on the wall. You just have to know to pay the charge yourself. Car was fine, friendly returns guy

Very professional and easy to deal with, great rates. Will definitely return.