Financial Advisors

Hours are bad.

On Tuesday, May 23 at 10 am, I waited for over 20 minutes to be attended to. Others longer. Two people ahead of me left frustrated. The disappointed thing was the assistant bank manager on duty did not do anything to stop her staff from taking coffee breaks while 8 people were still waiting. Why not allow the staff to take their breaks after the line is depleted. Forty years as a BMO customer, I have never seen such poor customer service by the assistant Manager.

Mortgages: I had a two year Mortgage with Scotiabank. For those two years, I paid my mortagage on my time and had absolutely no contact with the bank. Upon renewal of my mortgage, I went to the bank two months early to have the process completed ahead of time. I then signed a new mortgage 7 weeks early. At the end of my original 2 year mortgage my rate went into a flex plan at 4.99%. I called the bank to speak with the agent. However, she was on holidays so I spoke with the Banks assistant manager. She advised there was no record of me ever signing any paperwork. I drove MY paperwork to the bank and it was then resubmitted. 3 weeks later a third wrong payment was taken from my account. At this time I called the bank back and was told very rudely that the paper was resubmitted again today and was likely a glitch in the system. Had I heard a calm tone, an apology or some ownership to the problem I'd likely continue my mortgage at Scotiabank. However, for the 2nd time (out of my 4 dealings with the bank) I was basically told that "oops, we made a mistake". Accountability is all I was looking for and there certainly seems to be none at Scotiabank.

Great for tangerine bank users