Optometrist

Service impeccable, aucune pression pour acheter. Je recommande sans hésitation

Très bon service, super satisfait. Dans les délais et très courtois. Super beau magasin en plus.

Trés satisfaite du service. Belle équipe

Les gens accueillants mais très dispendieux pour les montures.

The staff is nice and helpful -BUT I had a mediocre experience with Bonlook. My glasses came in and the left lens was popping out of the frame (as seen in picture), so I went to the store to get them adjusted and the optometrist said that they made the lens too big for the frame which is why it wouldn't sit flush like the right side. So she apologized and placed a re-order, which came in a couple weeks later and this time BOTH lenses were sticking out of the frame. So I sent photos to the customer service and after a month of back and forth emails they eventually offered to comp me 50% of my order and then they placed a 3rd re-order. This week I finally received my 3rd pair and unfortunately, one of the lenses is STILL not made to fit flush with the frame. I honestly, really wanted to see them nail it and they didn't. Not to mention, each pair of glasses I got seemed to come from a different manufacturer because the first pair was shiny black with chrome arms, the second pair was shiny black with brushed steel arms and the third pair was matte black with brushed steel arms and the angle of the actual lenses was completely different, as if the mould changed. At this point, for me, Bonlook is 0/3. I appreciate the discount they offered me but it wasn't worth 2 months of back and forth, only to end up with three pairs of cheap glasses none of which have properly made lenses so I'm not going to wear any of them. I don't know if other people had similar experiences, I know a company has to cut corners to offer glasses at such competitive prices but you really do get what you pay for here. It's safe to say I won't be buying at Bonlook again, nor will I be referring anyone here.

Vous êtes vraiment professionnels. Merci pour l'excellent service.

Franchement je dois avouer ne pas comprendre les commentaires qui ont précédés. J'ai eut plusieurs interactions avec le personnel, différent personnel, et aucun échange ne manquait de respect . Le service était courtois et désireux de répondre à mes besoins. Et si vs êtes une personne difficile comme moi vous serez satisfait. Car les opinions sont francs et je n'ai senti aucune pression pour l'achat de lunette. Ce qui est une très bonne chose . Il y a eu un petit pépin à la livraison, mais la situation c'est vite rétabli après avoir expliqué la situation à un personnel qui m'a rassuré et cela toujours dans le respect . Sans parler de l'optometriste que j'ai eut . Très bon . A répondu à mes questions et les réponses étaient détaillés et claires. Je recommande ! La seule raison que j'ai pas mis 5 * est dans un esprit d'amélioration continue. Sinon je n'ai rien à redire.

Personnel courtois et attentionné

Depuis le temps que je me cherche des lunettes a mon gout qui me font bien, Merci de m'avoir conseillé, c'est sur que je reviens vous voir pour toute ma famille. Merci de votre professionnalisme.

They are very expensive and cheap, they don't want to give you your prescription on demand.

Good service and acceptable price