Plumbing

Excellent Knowledge and no job is to big or to small!

Had what I needed but sales rep tried to charge $13+ for a filter I normally get for less then $9. Keep your receipts and keep them honest.

They seem to be on top of it. They usually have what I need for propane boiler and appliance installs. If not, they can usually get it in a reasonable time. Always very helpful

Found them as first listing in the yellow pages. Called with a clogged drain, and tech showed up same day, about 5 hours later, was courteous, and fixed it quickly. All good. Told first-time customer charge was $115, due at time of service, hourly rate, 1 hour minimum. A little high, but agreed and you expect these days to get a 30 or 60 minimum for the first hour. Tech was 5 minutes from arrival to departure, simple clog to clear, and spent more time on the truck looking for the auger than he spent in the house. Paid, and was happy for the service received. Then a while later a get a bill for an additional $25 for the auger, $5 for "misc. truck supplies" (apparently that is a rag to wipe off the auger), and $5 fuel charge to drive the mile from Spuchy Drive to my house (10 times the allowable IRS standard rate for mileage). Would have thought the $115 was enough for a 5 minute job (that works out to $1,380/hr for that call). I called to get an explanation for the charges which I believed were in error and that I had paid in full and more than enough at the time of service. You don't expect to get surcharged by the basic tool or to drive 5 blocks. Office woman quickly got snippy, only saying repeatedly, "that's what we charge", and "those are our regular fees" (which no one tells you about when you call or at time of service). I rechecked every plumbing bill I've gotten in the past 30 years, and I have never been charged more than an hourly rate and for parts, even when if they came from 15 or 20 miles away. This complaint reads just like so many others about price gouging and poor customer service, seemingly everywhere on the internet these days. Avoid this company at all costs, shop around, don't take the first name you find in the phone book, and ask if someone charges extra to take a common tool out of their toolbox. I'd heard complaints about this company 25 years ago, and figured that was all in the past. I was wrong.

Outstanding service...I woke up to no hear in my house.. I looked up local plumbing and heating and found this company.. I made a call and Left a Messgae. I had a nice gentalmen call me back, asked me a few questions and said he would be able to help...I had a really nice Burner Tech come out and fix my boiler right away...The God I was luck to find D.J. Small Plumbing to help get the hawt back on in my home...Thank you DJ Small and Merry Christmas

I hired Cory to patch our gas line. He said that he was able to do this. He stated that the gas line held pressure, and would pass inspection. When the gas company came out to inspect the repair job, not only did the line not hold any pressure, but, Cory used illegal materials on the job. It most definitely did NOT pass inspection. When I called him to discuss the poor job done, he stated that he would not stand behind his work, and that we needed to replace the whole gas line. We paid Cory $500 for this repair job. He said that he would apply that $500 towards the new gas line, but, that we would need to pay him $400 more to get started, which we did. When it came time to get the job started Cory had one excuse after another. In one week all he managed to do was to break up the ground a little bit. After over a month of not having hot water or a furnace in our home, I was losing patience, and had to hire another plumber who could get the job done. Cory promised to get us some of our money back, since he didn’t actually do any work. But, 6 weeks later, he has come up with one excuse after the other and has stopped responding to my calls or texts. Cory has been dishonest, and untrustworthy in our entire dealings with him. I wouldn’t recommend him for any job.

Good communication, fair quote.and turn up,when they say. Other plumbers could learn from these guys!

Awesome service; knowledgeable , friendly , professional; the best!!

Retired, no longer does business.