Travel Agency

lousie

Worst service .....

We got to know about Serandib Travel through an acquaintance about 5 years ago, and since then we have been using their services. We have made many travel arrangements through their travel agency in Markham. In our recent travel to India, they made sure that we got a reasonable rate for our flights; the guide who was assigned for us in Chennai, was very accommodating and abided to our requests and even last minute travel changes were well incorporated into the itinerary. We have recommended their services to many of our family members and friends. Keep up the good work Serandib Travel.

Airsonic travels is the best place to buy tickets, specially family packages. i always buy for my family, i just have to let Mr. Rafi know my vacation plane and dates. he always get the best deals for me. I highly recommend this place.

Delay in answering phone call sucks....always put on hold for a long duration. Service is good though!!

The joker doesn't know the meaning of customer service

Excellent and friendly service that meets my need. Thank you!!

I had the worst experience here yesterday with a dark travel consultant. We walked into the store and there were 3 employees sitting at their desk doing their own stuff without a single greeting word. We had to take the initiative to ask for help with Disneyland tickets. This dark lady helped us search for the price. We emphasized so many times that our older child is turning 3 and the younger one is under 1. The older child will still be 3 while she's on the trip. She gave us two quotes: 900 and 1100 something. We were shocked so we asked her if it comes with the flight or with the family as she never asked us how many people are going to begin with. She answered us in a sarcastic tone" yes, how can kids go by themselves?" We questioned her by asking isn't it free for kids under 3 to enter the park? She said no..She kept changing her answers..first she said only infants under 1 are free..then she changed to kids under 2 are free just like the flights. She sounded so unprofessional to us so we had to walk out of the store. The worst thing is she did not seem like she enjoyed her job and she was definitely full of attitudes while talking to us. My suggestion to the store is to retrain this employee in both customer service and product knowledge.

Never called back. Called this office to get a price quote. A lady named Hyacinth picked up, took the info said she'll call back but never called me back. Looks like they don't want new customers.