Travel Agency

This company has the worst rates . they quote you very high rates for flights while there are other cheaper rates available out there. i don't know why they just don't do their research and find the best rate for the customer , i would not book with them , i will never call them again for a quote either .

Very rude and abrupt travel agent. There are much better, more capable and less rude travel agents out there. My advice: find one.

Gr8

Need a washroom? You can find one here on the ground floor. Not well signposted but they are clean.

It's a large picnic table... Think it's call Art.

Awful service and treatment of clients. Very unprofessional. I would have paid more or just booked online. The sellers are liars and does not provide customer service. Even made a mockery stating "you don't know the travel industry". Never ever go with them!

nice, too bad only 1/3 main sail got raised. The song was well done although not in a natural way, and would be nice if there were more than just one. There was an unexpected violin going through the deck though which was even better! The view of the night city is great, but instead of doing the circle around the island it went back in the middle, the same way.

Redeeming the Groupon was a challenge but the trip was enjoyable and I had fun helping to raise the sails! We met new friends on the trip and got a great family photo.

We booked with Intrepid to Patagonia W-Trekking. We then received a travel tips saying 4-wheel luggage is good for the trip. This is a very bad advice as we need to board the catamaran and we must carry our own luggage. It is down right dangerous to walk the narrow plank with 15 kg luggage. Even the ship operator was cursing the luggage. Neither was it mentioned that we must carry our own luggage everywhere we go, including the half-mile walk from Puerto Natales bus station to the lodge, and 500 meter walk from the dock to bus drop-off on gavel/mud road. Not fun at all. Backpacks should had been recommended. The information also said ground mattress is provided, but it failed to mention we had to carry them from camp to camp, on top of our own stuff. 9 out of 12 people in our group got food poisoning on the third day and there is no medical assistance at the camp ground, neither there was any with Intrepid. The lunch provided by Intrepid is of poor quality: everyday is ham and cheese with avocado, no variation. And the sandwiches were carried in local guide backpack for 4 hours in the sun and body temperature. Some of us opted out the lunch altogether. Only salvation was that our group lead Carla who made her best effort to make the trip a little more enjoyable. The hostel used by Intrepid are best described as adequate. In one of the hostels, some member got bedbug bites. Not good. Overall: Intrepid booked hostel, bus ticket, internal flights, reserved the tents at Torres Del Paine camp ground and 2 trips on private van. Everything else is DIY. The service level is below expectation. I do not recommended Intrepid for Patagonia Trekking.

Very walkable, one of the best areas of the city

Insincere business ethics. This was the most disappointing purchase I've ever made through Groupon. +30 degree, bright and sunny. While all the other city harbour cruises were running, this one decided to stay closed and no update or notice on the website.  They don't respond to emails or phone calls. Pls beware. Attached is a photo of their parked cruise at the harbor. People must do due diligence before booking online city cruises in Toronto. Small time vendors like these work based on their own convenience. I was there with family last Sunday and again today afternoon, and they were closed without notice. Best arrive and purchase on the spot. There are a few same price range options to pick from. One can see and then pick!.

Very poor customer service. Make sure when buying your plane tickets to the Philippines you need to ask if they have a booking fee and look closely to your bills and charge on your credit card. There was a separate charge for a booking fee. When I bought my tickets, it was not informed me that they were going to charge a booking fee. The total amount of plane ticket was explained, but the agent named MARSHA MARTIN did not explain the booking fee was a part of the total amount. It was confusing for me when I received my bill. The agent needs to detail all the separate charges the same as they are charging my credit card. She needs more work improvement. At first, I was so happy that there was no charge for a booking fee, but there was!!! This is what I call a "HIDDEN CHARGE" so just be aware and careful. I'm so sorry to the Filipino who bought before. Most of them don't understand how the "hidden charge" works. MARSHA MARTIN was so smart about hiding the information, but I caught her.

I had a big trip planned and had no idea how to even being navigating the flights to all the different locations. I dealt with Sarah Blackmore and not only did she help me find all types of flight options, she dug for bonus layover options and gave me bonus routes to save money and time. Together, we planned out a pretty amazing trip. I never felt like I was being pushed into something, it was more like friends planning an adventure. I highly recommend stopping into the Queen Street location, and asking for Sarah. Happy travels, y'all!

Excellent service . Eugene the person really a helpful .

Travelers to Cuba should be aware that during the security check on departure many items approved in the rest of the world will be taken away! For example my Gillette Track 3 razor head, a small tin of shaving cream, the sharpener for an eye brow pencil, blunt hair trimmers, small scissors, the small nail file on nail clippers broken off! No discussion allowed!! Unbelievable!!