Veterinarian

As a first time dog owner, my experience at this vet clinic was HORRIBLE! Over a few months of visiting this place I soon realized that they only care about MONEY!! When it was time to pay, my bill would end up be around $220 - $480 for only a 15-20min visit!! The vet sold me overpriced medication throughout my entire time being a customer here. I had disagreements with the vet about the type of food I would feed my puppy (I have done a lot of research, read books and spoke to many other dog owners about puppy food) I ended up becoming more puzzled and frustrated with this vet as we did NOT see eye to eye. The clinic would be empty EVERY TIME my puppy had an appointment (I thought that was odd, but now I know why). I will NEVER go back to this clinic. I feel VERY ripped off as a first time pet owner to this clinic and not appreciated as a paying customer!

Friendly staff and great veterinary services

Really care about your animals

Dr. Bansal dealt both with my kitten and my concerns with equal patience, empathy and professionalism. His examination was thorough; his handling of the animal gentle and assured. I was most pleased with his visit. Imagine my surprise when he called this morning to ensure the tiny patient was fine. She is! That level of concerned follow-up speaks volumes. So glad to have found such a caring and competent veterinary whom I've already recommended to a friend.

Courteous and understanding during my visit to put my cat down. Would recommend them to anyone looking for an attentive and conscientious clinic.

I have always been very pleased with the service I received at Algonquin Animal Hospital. When I brought Wheezer into the Clinic Dr. Ha was kind, sympathetic, sincere and comforting. Having Wheezer euthanized was heartbreaking. Dr. Ha was sincerely sympathetic. The note I received from Dr. Catherine Ha touched my heart.

Very friendly and they care a great deal about your friend and compagnion

Overall good experience. Staff is very friendly. My cats new vet Dr. Findlay seems very nice and knowledgable. A bit more expensive than other vets but overall I have been very happy.

My dog had to have emergency surgery. The staff had a lot of compassion. When you come from the country prices can be scary but all in all worth every penny. Thanks for all you do, keep up the awesome jobs. 20/7/18

Great care for my pets and everyone is very personable. Decent prices as well . I have been bringing my pets here for over 30 years!

We came in this past weekend to have our puppy checked out while we were visiting from out of town. Dr. Holzman and Jaimie were great with our puppy and thoroughly examined him. We got the right meds to correct the problem and they are already working. Would definitely recommend this clinic based on our experience!

DR. Marie-Claude Theoret is an excellent vet..very through and kind with a quiet calming manner. Vet assistants are equally as good. I highly recommend Centerpoint Animal Hospital!

My wife and I love this clinic. It doesn't matter which vet you get, they are all super nice and knowledgeable, as well as the staff at front desk. They are all superstars.

Friendly service. Good rates. Clean op. Happy dog :)

Dr. Slater, Jamie and all of the staff are wonderful. So knowledgeable, helpful and kind! Thank you for all of your help with Buddy!

We’ve been taking our dogs and cats to Cranberry Hill for 15 + years and have nothing but positive things to say about this clinic. The staff are extremely professional, knowledgeable and friendly. Treating our pets (even our grouchy Rosetta) as if they were their own. We never feel rushed during our appts and care is taken to explain procedures, discuss options and answer questions. Dr. Kelly and her staff have been so understanding and patient with my many stressed out calls trying to cope with diabetic Rottie who absolutely doesn’t follow the typical glucose rules. We highly recommend Cranberry Hill for their compassionate, loving, honest and professional care for your fur babies 🐶😽

Fantastic service. Compassionate & competent vets. They don't cut corners, whether it's diagnostics, treatment, educating the customer on how to manage health issues, vaccination reminders, post-surgical care information, etc. I've brought 3 cats there over the years, and if I ever move back to Ottawa, I won't take my cats anywhere else.

We were looking for a new place to take our pets after being disappointed in the experience at our previous animal hospital. I am so glad we took this step! The difference was apparent as soon as we arrived for our appointment. We were greeted by smiling and friendly staff and a technician offered to let us wait in an exam room so our cat could be let out of its carrier and get used to the room. We were also offered coffee, tea or water. The veterinarian was lovely. We appreciated the gentle way that the veterinarians used when interacting with our pets. They were able to adapt to our stressed cats and our dog without problems. Thank you very much to all the staff for creating and maintaining such a welcoming environment. We felt our pets were treated with love and we appreciate it can be challenging especially when they are nervous. All services were clearly explained and quoted. Each bill was outlined in detail by a staff member. We appreciated the transparency. We believe we have finally found an animal hospital for our pets where we have a trusting relationship with the staff. They have set a new bar.

I have been a customer of the Prince of Wales animal hospital for over 15 years. Today I was at a hospital with my husband and the appointment went longer than we thought. My apt was for 6 pm and I realized at 6:05 that I needed to get there. I arrived at 6:15 and I was told that they only leave 10 minutes passed the apt and then you have to reschedule. I said I was at a hospital all. It only another 5 minutes. You don't care about my day and the fact that I tried my best to get here fast. How many times have I waited in the room for the doctor to appear and take care of my dog at my scheduled apt when i was exactly on time. Most times it was at least a half hour before they walked in. So when you go here tell them they only have 10 minutes to get in the room to see your dog. This is no way to treat loyal customers that have come there for years. She just said because it was 5 minutes more you have to reschedule. Stay away from this place. I am definitely leaving. They do not deserve to have my business.

Very good. The only issue, they don't respond emails. So I had to go there in person to get a medical history of my pet. Hopefully this minor issue will be fixed.