Namaste Wellness Spa & Salon

Namaste Wellness Spa & Salon

160 W 2nd S ##233, Rexburg, Idaho, 83440, United States
**They keep blocking my review, I keep posting because people need to know** UPDATE: Bleached Shirt & Owner So I ended up calling the salon. I asked for the owner but she wasn't there & the receptionist had me speak to Sydnee. Sydnee asked about what was going on, for photos, & then texted me saying "I'm very sorry that happened, what can I do to make it right? (1:27pm)" I responded "I feel that it's fair to be refunded the amount of money for me to get a new one. (1:34 pm)" I never received a response. A few hrs later my bf went to the salon with my shirt to talk to them. He called me back & said that the owner, Lindsay Saurey, pulled him into a room and said that they weren't going to do anything about it because it's a "risk we take when we get our hair done" & also said "I can't believe she would leave such a negative review after her hair looks so beautiful." Really? Did she even read my review? My review was fair. It explained the things the stylist did well & a mistake she made. But the majority of it was good. I could have left a far worse review the first time, like how they were late to my appointment, how the salon wasn't even open when my appt. started, or how she barely talked to me until 2 hours into the appt. & gave my boyfriend & I judgmental vibes... but I didn't. I decided to go speak with Lindsey myself, & when I got there she was gone. She would not pick up the phone, & Sydnee didn't even acknowledge my presence. I notice that no where on the desk, door, website, ANYWHERE says that their clients take that risk of getting their clothes bleached by supposed professionals. Me, my boyfriend, & my parents are extremely disappointed in this salon, particularly with Lindsay Saurey & Sydnee Caldwell. None of this should have happened, & Lindsay & Sydnee are not handling this professionally. I personally would have felt so guilty if I had ruined my client's clothes. I would have found some way to make up for it. But The Namaste Wellness Spa & Salon do not care about their clients as long as they get to keep the money & their reputation on Google Reviews. One of Lindsay's last words to my boyfriend were, "We hope she comes back in and receives more treatments from us." Hard pass. I'm never returning to the Salon as a client. I'll just walk away with my wallet short $130.00 +$16.94 tip & my bleached shirt. The damaged shirt is not showing for some people. I don't know what to do about it, sorry about that. Clients, watch your back, both literally and figuratively. p.s. They still have the nerve to use my hair as a marketing tool on multiple instagram accounts without my permission. *** 1ST REVIEW: I spent several months looking for a new place to have my hair done, as I did not like my experience that I had at the Ulta Salon in Ammon, ID. My boyfriend set up an appointment for me at the Namaste Wellness Spa & Salon for a Valentine's Day gift. I had my hair done by Sydnee Caldwell, the manager & advanced color specialist. Before criticizing anything, I just want to say that her work is phenomenal. I loved how my hair turned out, & I liked how she gave me a heads up when there was going to be an additional charge for something and would ask my permission. The only reason I regret having my hair done with her today was because she bleached my favorite shirt. There's a vivid half-circle on the back where it got bleached & the apron's collar stopped. I think that it happened sometime between the process of going back & forth from the sink to the hair dryer. She would remove a few foils, rinse, have me sit in the hair dryer, & start over that process 3 times. I've never had that happen before at a salon, so I'm not really sure what to do. I do feel upset & kinda jipped because I paid more to have the manager/advanced hair specialist to do my hair & then left with my clothes ruined. My boyfriend & I feel like it was a result of carelessness, because that shouldn't have happened with that kind of experience. With that said, her work itself was good. I like my new hair. I'm just not sure if I will be going back.

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