Bethany J Geyman DDS

My experience with the office of Bethany Geyman, DDS, was disturbing. When I was told upon leaving her office in March 2017 that I owed a $20 copay, I let Sara know that there must be a mistake because my dental plan covers what was done that day. She said she’d submit the paperwork to my insurance to be sure. At my next visit in September 2017, Sara told me I had an overdue balance on my account. So I told her she would need to contact my insurance company to iron things out because, again, I know my plan, and I should have a zero-dollar copay. She, in turn, told me that *I* should call my insurance company because I *did* owe them $20. So I called my insurance company. The rep escalated the issue to a supervisor because of the error having not been corrected by Bethany’s office over a six-month period. After spending a multitude of hours with the insurance company over the course of several days, we finally cracked the case. Bethany’s office was billing the service with the correct code, but billing it as a “basic” service, not as a “preventative” service. Had it been submitted correctly as “preventative”, a $20 copay would’ve never came into play. Relieved to have figured out the error, I called Bethany’s office at the advice of my insurance company to inform them of the root issue, and to request that they correct the attribution to “preventative” and resubmit their paperwork to my insurance provider. Sara, in her ever-condescending voice, told me that she’d first need to confirm what I just told her with my insurance company. In that moment, I was puzzled that she responded in the way she did — rather than say, “I’m sorry you had to spend the time doing that legwork for us, Lori. I acknowledge the information you’ve shared with us and thank you for helping to identify the error.” Instead, her response minimized the fact that I am their PATIENT yet spent time doing a job I never should have had to do. I relayed this pertinent information to Bethany’s office to be helpful, yet was treated as if I was a thorn in her side. So today when I checked my mail — just over a month after I informed Sara of the issue and how to rectify it — I was beyond surprised to see a bill from Bethany’s office stating that I still had an overdue balance of $20. I called my insurance company immediately and, again, was told profusely that I owe nothing. I requested that the insurance company three-way call Bethany’s office, and the rep did. That’s when I got to talk to another gem, Stephanie. I said, “Hi, Stephanie. This is Lori. The reason I asked for this three-way call is because I see that the $20 dispute has still not been resolved, even after I have done everything in my power to advocate for myself.” Stephanie said, “Yes, I know who you are, Lori. Sara told me about you.” To which I replied, “Oh, good. So hopefully that means you can explain why I received an invoice in my mail today. I explained to Sara a month ago what the issue was — the rep on the line with us can explain it again if needed.” Stephanie, clearly annoyed in her tone, said, “Lori, look. Regardless, we’ve already decided to take care of the $20 on your account.” I responded, “Regardless? What does THAT mean? You say that as if you’re giving me a handout; as if you STILL don’t understand that I actually don’t owe you $20. I want you to resubmit the paperwork to actually rectify the error.” I requested that Bethany call me to discuss my unfavorable experience with her office. Stephanie said, "Lori, Sara gave your message to Bethany a month ago when you requested back then that she call you. But Bethany said she will not be calling you over a $20 dispute you're having." It is inexcusable for a business owner — Bethany — to blatantly refuse to call a patient. She’s all “I care about your well being” when you’re in her chair, but that’s entirely disingenuous by her unwillingness to address an office experience that I never should have had to endure as a patient.

She put in a temp crown that fell, she re-cemented it, it fell again, she put in the permanent which also fell (several times), and after my friend had the same issue I fixed the problem by going to a dentist who actually made it work for a change. Geyman's got a nice modern office but that means nothing if the work is not up to par.

I have been a patient of Dr. Geyman's since she opened her office in Zionsville. Due to chronic health issues I see her every three months. In fact she was instrumental in diagnosing a chronic autoimmune disease in about six months rather than the usual five years to diagnosis. She and her staff are friendly, caring and very professional. They have the latest techniques for a virtually pain free experience every time. I wouldn't consider another dentist looking at my mouth.

I find it unfortunate that I am having to write a poor review for Bethany Geyman. For the past 10 months the Bethany Geyman office could not find a way to work with my insurance company to process a claim. The fault lies both at the Insurance Company and at Bethany Geymans Office. The level of incompetence on both sides forced me to get involved and resolve the matter. When I finally knew what was going one I reacted immediately. Unfortunately it was not quick enough. I just received notice that the Bethany Geyman Office has returned the insurance check because they have already turned me into collections. All I have to say is, Ridiculous ladies and gentlemen. I will not be going back .

This office is great! They are very thorough but gentle and ease any uncertainties you may have going to the dentist!! I would recommend this dentist to anyone!